i work with a help desk and we have one user that wether it is a new document or an existing document when he opens an excel file it acts like there is another active window open at the same time. he has to click multiple times in a cell to get access to the cell and as soon as he starts typing he gets the first letter and then it acts like it pulls to another active screen and nothing else is entered in the cell. we have tried using the alt button but everything is unresponsive. we have 2300 users using the same version of excel 2007 without issue he is the only one so i am thinking it must be a setting that he has accidentaly changed. we uninstalled it and the user hasn't had a problem on his regular pc but when he logs in on another PC he has the same problem like his roaming profile held onto the setting. Please help anyway you can.
Hi swmshelp and welcome to the forum.
It sounds like operating system problems to me. I'd check the battery in their mouse and keyboard to see if it is low and the need to click many times in a cells (wireless keyboard and mouse only). I'd look for virus or logging software on this persons machine. I'd get to the task manager and see what is running in memory on this machine compared to one that works correctly. If all hardware and virus stuff is ok, I'd look at security setting on the server. Perhaps they have more restrictions or a log being created on it.
Good luck with this.
Another thought - Accessability settings, where each cell is "spoken" may be a problem. If they don't have a speaker then it would try to talk the contents of the cell. I saw this on a April Fools Day trick to play on people. Perhaps a coworker has enabled the speak cell contents in Excel?
Last edited by MarvinP; 03-31-2011 at 11:41 AM.
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