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Excel bugs? Experience with paid ($245) phone support from MS?

  1. #1
    wolfmeister67
    Guest

    Excel bugs? Experience with paid ($245) phone support from MS?

    Greetings,

    Recently I've been working on two relatively large Excel applications, and
    both have given me grief in terms of odd behavior from Excel. After a lot of
    fooling around and awkward workarounds, I'm nearly convinced that I'm
    basically bumping into Excel bugs.

    Does anyone have experience with Microsoft's phone support for advanced
    issues at $245 a pop? Will they still apply the charge if they determine an
    issue to be an Excel problem?

    Here's a quick summary of the problems I've found:

    1) The Workbook_Open event handler fails to fire. I have a workbook with
    multiple sheets. One is the main workhorse of the workbook and rather
    complex. If that sheet is the active sheet when the workbook loads, then the
    Workbook_Open event handler fails to fire. If another sheet is active when
    the workbook loads, the event fires properly. (The workaround is to never
    save the workbook while the complex main sheet is the active sheet, but
    that's clearly a pain and not exactly user friendly.)

    2) In the same workbook as above, again on the main sheet, VBA code will
    quit without warning under some conditions. In one case, a menu operation
    includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    routine quietly quits immediately after the call to the Delete method. To
    illustrate:

    ...
    MsgBox ("Debug: Before Selection.Delete.")
    Selection.Delete
    MsgBox ("Debug: After Selection.Delete.")
    ...

    The "before" message box appears, but the "after" message box never does.

    3) In a different workbook, I have some cells with data validation turned
    on. The allowed values are from a list and in-cell drop-downs are turned on.
    The sheet has a Worksheet_Change event handler, and the event handler code
    will quietly die somewhere in the middle when a cell is changed through an
    in-cell drop-down. When I change such a cell by typing a new (allowed) value
    into it, the event handler works ok and runs to completion. This problem is
    actually quite easy to reproduce with a very small worksheet.

    4) In the same spreadsheet as (3), Excel will hang during a certain
    operation if the VBA development environment is open. I've traced my code
    before the hang occurs, and it doesn't appear to be my problem. From the
    debugger's perspective, the whole thing gets stuck on a End Sub statement.
    The same code works fine under other conditions.

    So, I'm about ready to call Microsoft about these issues, but I'm a little
    nervous about how they're going to handle this. Is every issue going to cost
    me $245? I don't want to make a $1000 phone call.

    If any of these problems turns out to be because of my own stupidity, I'm ok
    paying the money if I end up with a resolution. If, however, Excel is indeed
    buggy, then if anything Microsoft owes me for all of the time I've spent on
    these problems. Not that I expect them to pay me, but I don't want to pay the
    support charge in that case.

    By the way, I've been doing most of my work in Excel 2002 SP3, but I've
    found the same behaviors in other versions including Excel 2003.

    I'd appreciate any insights you can provide. Thanks!

    Wolf

  2. #2
    Forum Contributor Rick_Stanich's Avatar
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    11-21-2005
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    Ladson SC
    MS-Off Ver
    Office365
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    1,167
    Quote Originally Posted by wolfmeister67
    Greetings,
    Here's a quick summary of the problems I've found:

    1) The Workbook_Open event handler fails to fire. I have a workbook with
    multiple sheets. One is the main workhorse of the workbook and rather
    complex. If that sheet is the active sheet when the workbook loads, then the
    Workbook_Open event handler fails to fire. If another sheet is active when
    the workbook loads, the event fires properly. (The workaround is to never
    save the workbook while the complex main sheet is the active sheet, but
    that's clearly a pain and not exactly user friendly.)
    I have this exact problem! 100% exact!
    I can not use this work around, as the workhorse is performing a "Save as", thus I must save.
    My "workhorse" is not complex.

    http://www.excelforum.com/showthread...=1#post1441664
    Regards

    Rick
    Win10, Office 365

  3. #3
    Bernie Deitrick
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    Wolf,

    For the VBA problems, try cleaning your code: download Rob Bovey's utility from

    http://www.appspro.com/Utilities/CodeCleaner.htm

    It is rarely a good idea to use the same workbook to develop your application as you use to
    distribute it. Often, creating your application by starting from a new workbook and copying and
    pasting in the cells (NOT copying and pasting sheets) on new sheets, putting code into new
    codemodules, etc - basically not re-using any Excel Object - will keep these sorts of problems from
    appearing.

    HTH,
    Bernie
    MS Excel MVP


    "wolfmeister67" <[email protected]> wrote in message
    news:[email protected]...
    > Greetings,
    >
    > Recently I've been working on two relatively large Excel applications, and
    > both have given me grief in terms of odd behavior from Excel. After a lot of
    > fooling around and awkward workarounds, I'm nearly convinced that I'm
    > basically bumping into Excel bugs.
    >
    > Does anyone have experience with Microsoft's phone support for advanced
    > issues at $245 a pop? Will they still apply the charge if they determine an
    > issue to be an Excel problem?
    >
    > Here's a quick summary of the problems I've found:
    >
    > 1) The Workbook_Open event handler fails to fire. I have a workbook with
    > multiple sheets. One is the main workhorse of the workbook and rather
    > complex. If that sheet is the active sheet when the workbook loads, then the
    > Workbook_Open event handler fails to fire. If another sheet is active when
    > the workbook loads, the event fires properly. (The workaround is to never
    > save the workbook while the complex main sheet is the active sheet, but
    > that's clearly a pain and not exactly user friendly.)
    >
    > 2) In the same workbook as above, again on the main sheet, VBA code will
    > quit without warning under some conditions. In one case, a menu operation
    > includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    > routine quietly quits immediately after the call to the Delete method. To
    > illustrate:
    >
    > ...
    > MsgBox ("Debug: Before Selection.Delete.")
    > Selection.Delete
    > MsgBox ("Debug: After Selection.Delete.")
    > ...
    >
    > The "before" message box appears, but the "after" message box never does.
    >
    > 3) In a different workbook, I have some cells with data validation turned
    > on. The allowed values are from a list and in-cell drop-downs are turned on.
    > The sheet has a Worksheet_Change event handler, and the event handler code
    > will quietly die somewhere in the middle when a cell is changed through an
    > in-cell drop-down. When I change such a cell by typing a new (allowed) value
    > into it, the event handler works ok and runs to completion. This problem is
    > actually quite easy to reproduce with a very small worksheet.
    >
    > 4) In the same spreadsheet as (3), Excel will hang during a certain
    > operation if the VBA development environment is open. I've traced my code
    > before the hang occurs, and it doesn't appear to be my problem. From the
    > debugger's perspective, the whole thing gets stuck on a End Sub statement.
    > The same code works fine under other conditions.
    >
    > So, I'm about ready to call Microsoft about these issues, but I'm a little
    > nervous about how they're going to handle this. Is every issue going to cost
    > me $245? I don't want to make a $1000 phone call.
    >
    > If any of these problems turns out to be because of my own stupidity, I'm ok
    > paying the money if I end up with a resolution. If, however, Excel is indeed
    > buggy, then if anything Microsoft owes me for all of the time I've spent on
    > these problems. Not that I expect them to pay me, but I don't want to pay the
    > support charge in that case.
    >
    > By the way, I've been doing most of my work in Excel 2002 SP3, but I've
    > found the same behaviors in other versions including Excel 2003.
    >
    > I'd appreciate any insights you can provide. Thanks!
    >
    > Wolf




  4. #4
    Kris
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    wolfmeister67 wrote:



    >
    > 2) In the same workbook as above, again on the main sheet, VBA code will
    > quit without warning under some conditions. In one case, a menu operation
    > includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    > routine quietly quits immediately after the call to the Delete method. To
    > illustrate:
    >
    > ...
    > MsgBox ("Debug: Before Selection.Delete.")
    > Selection.Delete
    > MsgBox ("Debug: After Selection.Delete.")
    > ...
    >
    > The "before" message box appears, but the "after" message box never does.



    Check if you don't have "on error goto...." somewhere in all
    procedures which are on call stack.




    >
    > 3) In a different workbook, I have some cells with data validation turned
    > on. The allowed values are from a list and in-cell drop-downs are turned on.
    > The sheet has a Worksheet_Change event handler, and the event handler code
    > will quietly die somewhere in the middle when a cell is changed through an
    > in-cell drop-down. When I change such a cell by typing a new (allowed) value
    > into it, the event handler works ok and runs to completion. This problem is
    > actually quite easy to reproduce with a very small worksheet.


    Yes. I have the same.
    Worksheet_change event is fired wrong if you use drop-down box to change
    value in cell.

  5. #5
    wolfmeister67
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    "Rick_Stanich" wrote:
    >
    > wolfmeister67 Wrote:
    > > Greetings,
    > > Here's a quick summary of the problems I've found:
    > >
    > > 1) The Workbook_Open event handler fails to fire. I have a workbook
    > > with
    > > multiple sheets. One is the main workhorse of the workbook and rather
    > > complex. If that sheet is the active sheet when the workbook loads,
    > > then the
    > > Workbook_Open event handler fails to fire. If another sheet is active
    > > when
    > > the workbook loads, the event fires properly. (The workaround is to
    > > never
    > > save the workbook while the complex main sheet is the active sheet,
    > > but
    > > that's clearly a pain and not exactly user friendly.)

    >
    > I have this exact problem! 100% exact!
    > I can not use this work around, as the workhorse is performing a "Save
    > as", thus I must save.
    > My "workhorse" is not complex.
    >
    > http://www.excelforum.com/showthread...=1#post1441664
    >


    Hi Rick,

    Thanks for the response. I scanned over the thread you linked in above, and
    I'm not 100% sure whether our problems are the same thing. Then again, maybe
    I'm misreading your description of your problem.

    Nevertheless, it's at least nice to know that I might not be alone.

    Wolf

    >
    > --
    > Rick_Stanich
    >
    > I am me
    > ------------------------------------------------------------------------
    > Rick_Stanich's Profile: http://www.excelforum.com/member.php...o&userid=28957
    > View this thread: http://www.excelforum.com/showthread...hreadid=497667
    >
    >


  6. #6
    wolfmeister67
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    "Kris" wrote:

    > wolfmeister67 wrote:
    >
    > > 2) In the same workbook as above, again on the main sheet, VBA code will
    > > quit without warning under some conditions. In one case, a menu operation
    > > includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    > > routine quietly quits immediately after the call to the Delete method. To
    > > illustrate:
    > >
    > > ...
    > > MsgBox ("Debug: Before Selection.Delete.")
    > > Selection.Delete
    > > MsgBox ("Debug: After Selection.Delete.")
    > > ...
    > >
    > > The "before" message box appears, but the "after" message box never does.

    >
    > Check if you don't have "on error goto...." somewhere in all
    > procedures which are on call stack.


    Thanks for the tip. I just double-checked, and I'm only one sub deep
    (responding to a custom menu item), and there's no "on error goto" anywhere
    in sight.

    > > 3) In a different workbook, I have some cells with data validation turned
    > > on. The allowed values are from a list and in-cell drop-downs are turned on.
    > > The sheet has a Worksheet_Change event handler, and the event handler code
    > > will quietly die somewhere in the middle when a cell is changed through an
    > > in-cell drop-down. When I change such a cell by typing a new (allowed) value
    > > into it, the event handler works ok and runs to completion. This problem is
    > > actually quite easy to reproduce with a very small worksheet.

    >
    > Yes. I have the same.
    > Worksheet_change event is fired wrong if you use drop-down box to change
    > value in cell.


    Sad. What's especially annoying is that this problem seems to exist in Excel
    2000 through 2003 (and maybe more?). It's hard to believe that the folks at
    MS have never run into this one, or perhaps it's just really low on their bug
    priority list.

    Wolf

  7. #7
    wolfmeister67
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    Hi Bernie,

    Thanks for the suggestion. I have to admit, on first reading, the code
    cleaner sounded a little bit like laundry balls or something. ;-)
    (http://www.straightdope.com/classics/a4_007b.html)

    Then again, I guess we're saying that Excel basically accumulates crud under
    the hood which the cleaning process manages to discard. I can believe that
    (and in my opinion it's a sad statement about Excel that such cleaning is
    necessary).

    I tried the cleaner, but unfortunately didn't get any significant benefit.
    My event handlers still don't work right, and my code still dies inexplicably
    on that Selection.Delete. The problem with the hang did change... Excel no
    longer hung but a second or two after completing the code, Excel officially
    crashed. Go figure.

    Note that I have not yet copied all of the sheets/cells to a blank workbook.
    Maybe I'll try that next.

    Wolf

    "Bernie Deitrick" wrote:

    > Wolf,
    >
    > For the VBA problems, try cleaning your code: download Rob Bovey's utility from
    >
    > http://www.appspro.com/Utilities/CodeCleaner.htm
    >
    > It is rarely a good idea to use the same workbook to develop your application as you use to
    > distribute it. Often, creating your application by starting from a new workbook and copying and
    > pasting in the cells (NOT copying and pasting sheets) on new sheets, putting code into new
    > codemodules, etc - basically not re-using any Excel Object - will keep these sorts of problems from
    > appearing.
    >
    > HTH,
    > Bernie
    > MS Excel MVP
    >
    >
    > "wolfmeister67" <[email protected]> wrote in message
    > news:[email protected]...
    > > Greetings,
    > >
    > > Recently I've been working on two relatively large Excel applications, and
    > > both have given me grief in terms of odd behavior from Excel. After a lot of
    > > fooling around and awkward workarounds, I'm nearly convinced that I'm
    > > basically bumping into Excel bugs.
    > >
    > > Does anyone have experience with Microsoft's phone support for advanced
    > > issues at $245 a pop? Will they still apply the charge if they determine an
    > > issue to be an Excel problem?
    > >
    > > Here's a quick summary of the problems I've found:
    > >
    > > 1) The Workbook_Open event handler fails to fire. I have a workbook with
    > > multiple sheets. One is the main workhorse of the workbook and rather
    > > complex. If that sheet is the active sheet when the workbook loads, then the
    > > Workbook_Open event handler fails to fire. If another sheet is active when
    > > the workbook loads, the event fires properly. (The workaround is to never
    > > save the workbook while the complex main sheet is the active sheet, but
    > > that's clearly a pain and not exactly user friendly.)
    > >
    > > 2) In the same workbook as above, again on the main sheet, VBA code will
    > > quit without warning under some conditions. In one case, a menu operation
    > > includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    > > routine quietly quits immediately after the call to the Delete method. To
    > > illustrate:
    > >
    > > ...
    > > MsgBox ("Debug: Before Selection.Delete.")
    > > Selection.Delete
    > > MsgBox ("Debug: After Selection.Delete.")
    > > ...
    > >
    > > The "before" message box appears, but the "after" message box never does.
    > >
    > > 3) In a different workbook, I have some cells with data validation turned
    > > on. The allowed values are from a list and in-cell drop-downs are turned on.
    > > The sheet has a Worksheet_Change event handler, and the event handler code
    > > will quietly die somewhere in the middle when a cell is changed through an
    > > in-cell drop-down. When I change such a cell by typing a new (allowed) value
    > > into it, the event handler works ok and runs to completion. This problem is
    > > actually quite easy to reproduce with a very small worksheet.
    > >
    > > 4) In the same spreadsheet as (3), Excel will hang during a certain
    > > operation if the VBA development environment is open. I've traced my code
    > > before the hang occurs, and it doesn't appear to be my problem. From the
    > > debugger's perspective, the whole thing gets stuck on a End Sub statement.
    > > The same code works fine under other conditions.
    > >
    > > So, I'm about ready to call Microsoft about these issues, but I'm a little
    > > nervous about how they're going to handle this. Is every issue going to cost
    > > me $245? I don't want to make a $1000 phone call.
    > >
    > > If any of these problems turns out to be because of my own stupidity, I'm ok
    > > paying the money if I end up with a resolution. If, however, Excel is indeed
    > > buggy, then if anything Microsoft owes me for all of the time I've spent on
    > > these problems. Not that I expect them to pay me, but I don't want to pay the
    > > support charge in that case.
    > >
    > > By the way, I've been doing most of my work in Excel 2002 SP3, but I've
    > > found the same behaviors in other versions including Excel 2003.
    > >
    > > I'd appreciate any insights you can provide. Thanks!
    > >
    > > Wolf

    >
    >
    >


  8. #8
    Bernie Deitrick
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    What happens if you use something like:

    MsgBox ("Debug: Before Selection.Delete.")

    With Application
    .ScreenUpdating = False
    .Calculation = xlCalculationManual
    .EnableEvents = False
    .DisplayAlerts = False
    End With

    Selection.Delete

    With Application
    .ScreenUpdating = True
    .EnableEvents = True
    .DisplayAlerts = True
    .Calculation = xlCalculationAutomatic
    End With

    MsgBox ("Debug: After Selection.Delete.")

    HTH,
    Bernie
    MS Excel MVP


    "wolfmeister67" <[email protected]> wrote in message
    news:[email protected]...
    > Hi Bernie,
    >
    > Thanks for the suggestion. I have to admit, on first reading, the code
    > cleaner sounded a little bit like laundry balls or something. ;-)
    > (http://www.straightdope.com/classics/a4_007b.html)
    >
    > Then again, I guess we're saying that Excel basically accumulates crud under
    > the hood which the cleaning process manages to discard. I can believe that
    > (and in my opinion it's a sad statement about Excel that such cleaning is
    > necessary).
    >
    > I tried the cleaner, but unfortunately didn't get any significant benefit.
    > My event handlers still don't work right, and my code still dies inexplicably
    > on that Selection.Delete. The problem with the hang did change... Excel no
    > longer hung but a second or two after completing the code, Excel officially
    > crashed. Go figure.
    >
    > Note that I have not yet copied all of the sheets/cells to a blank workbook.
    > Maybe I'll try that next.
    >
    > Wolf
    >
    > "Bernie Deitrick" wrote:
    >
    >> Wolf,
    >>
    >> For the VBA problems, try cleaning your code: download Rob Bovey's utility from
    >>
    >> http://www.appspro.com/Utilities/CodeCleaner.htm
    >>
    >> It is rarely a good idea to use the same workbook to develop your application as you use to
    >> distribute it. Often, creating your application by starting from a new workbook and copying and
    >> pasting in the cells (NOT copying and pasting sheets) on new sheets, putting code into new
    >> codemodules, etc - basically not re-using any Excel Object - will keep these sorts of problems
    >> from
    >> appearing.
    >>
    >> HTH,
    >> Bernie
    >> MS Excel MVP
    >>
    >>
    >> "wolfmeister67" <[email protected]> wrote in message
    >> news:[email protected]...
    >> > Greetings,
    >> >
    >> > Recently I've been working on two relatively large Excel applications, and
    >> > both have given me grief in terms of odd behavior from Excel. After a lot of
    >> > fooling around and awkward workarounds, I'm nearly convinced that I'm
    >> > basically bumping into Excel bugs.
    >> >
    >> > Does anyone have experience with Microsoft's phone support for advanced
    >> > issues at $245 a pop? Will they still apply the charge if they determine an
    >> > issue to be an Excel problem?
    >> >
    >> > Here's a quick summary of the problems I've found:
    >> >
    >> > 1) The Workbook_Open event handler fails to fire. I have a workbook with
    >> > multiple sheets. One is the main workhorse of the workbook and rather
    >> > complex. If that sheet is the active sheet when the workbook loads, then the
    >> > Workbook_Open event handler fails to fire. If another sheet is active when
    >> > the workbook loads, the event fires properly. (The workaround is to never
    >> > save the workbook while the complex main sheet is the active sheet, but
    >> > that's clearly a pain and not exactly user friendly.)
    >> >
    >> > 2) In the same workbook as above, again on the main sheet, VBA code will
    >> > quit without warning under some conditions. In one case, a menu operation
    >> > includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    >> > routine quietly quits immediately after the call to the Delete method. To
    >> > illustrate:
    >> >
    >> > ...
    >> > MsgBox ("Debug: Before Selection.Delete.")
    >> > Selection.Delete
    >> > MsgBox ("Debug: After Selection.Delete.")
    >> > ...
    >> >
    >> > The "before" message box appears, but the "after" message box never does.
    >> >
    >> > 3) In a different workbook, I have some cells with data validation turned
    >> > on. The allowed values are from a list and in-cell drop-downs are turned on.
    >> > The sheet has a Worksheet_Change event handler, and the event handler code
    >> > will quietly die somewhere in the middle when a cell is changed through an
    >> > in-cell drop-down. When I change such a cell by typing a new (allowed) value
    >> > into it, the event handler works ok and runs to completion. This problem is
    >> > actually quite easy to reproduce with a very small worksheet.
    >> >
    >> > 4) In the same spreadsheet as (3), Excel will hang during a certain
    >> > operation if the VBA development environment is open. I've traced my code
    >> > before the hang occurs, and it doesn't appear to be my problem. From the
    >> > debugger's perspective, the whole thing gets stuck on a End Sub statement.
    >> > The same code works fine under other conditions.
    >> >
    >> > So, I'm about ready to call Microsoft about these issues, but I'm a little
    >> > nervous about how they're going to handle this. Is every issue going to cost
    >> > me $245? I don't want to make a $1000 phone call.
    >> >
    >> > If any of these problems turns out to be because of my own stupidity, I'm ok
    >> > paying the money if I end up with a resolution. If, however, Excel is indeed
    >> > buggy, then if anything Microsoft owes me for all of the time I've spent on
    >> > these problems. Not that I expect them to pay me, but I don't want to pay the
    >> > support charge in that case.
    >> >
    >> > By the way, I've been doing most of my work in Excel 2002 SP3, but I've
    >> > found the same behaviors in other versions including Excel 2003.
    >> >
    >> > I'd appreciate any insights you can provide. Thanks!
    >> >
    >> > Wolf

    >>
    >>
    >>




  9. #9
    Bernie Deitrick
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    Also, what happens when you do the deletion manually?

    HTH,
    Bernie
    MS Excel MVP


    "wolfmeister67" <[email protected]> wrote in message
    news:[email protected]...
    > Hi Bernie,
    >
    > Thanks for the suggestion. I have to admit, on first reading, the code
    > cleaner sounded a little bit like laundry balls or something. ;-)
    > (http://www.straightdope.com/classics/a4_007b.html)
    >
    > Then again, I guess we're saying that Excel basically accumulates crud under
    > the hood which the cleaning process manages to discard. I can believe that
    > (and in my opinion it's a sad statement about Excel that such cleaning is
    > necessary).
    >
    > I tried the cleaner, but unfortunately didn't get any significant benefit.
    > My event handlers still don't work right, and my code still dies inexplicably
    > on that Selection.Delete. The problem with the hang did change... Excel no
    > longer hung but a second or two after completing the code, Excel officially
    > crashed. Go figure.
    >
    > Note that I have not yet copied all of the sheets/cells to a blank workbook.
    > Maybe I'll try that next.
    >
    > Wolf
    >
    > "Bernie Deitrick" wrote:
    >
    >> Wolf,
    >>
    >> For the VBA problems, try cleaning your code: download Rob Bovey's utility from
    >>
    >> http://www.appspro.com/Utilities/CodeCleaner.htm
    >>
    >> It is rarely a good idea to use the same workbook to develop your application as you use to
    >> distribute it. Often, creating your application by starting from a new workbook and copying and
    >> pasting in the cells (NOT copying and pasting sheets) on new sheets, putting code into new
    >> codemodules, etc - basically not re-using any Excel Object - will keep these sorts of problems
    >> from
    >> appearing.
    >>
    >> HTH,
    >> Bernie
    >> MS Excel MVP
    >>
    >>
    >> "wolfmeister67" <[email protected]> wrote in message
    >> news:[email protected]...
    >> > Greetings,
    >> >
    >> > Recently I've been working on two relatively large Excel applications, and
    >> > both have given me grief in terms of odd behavior from Excel. After a lot of
    >> > fooling around and awkward workarounds, I'm nearly convinced that I'm
    >> > basically bumping into Excel bugs.
    >> >
    >> > Does anyone have experience with Microsoft's phone support for advanced
    >> > issues at $245 a pop? Will they still apply the charge if they determine an
    >> > issue to be an Excel problem?
    >> >
    >> > Here's a quick summary of the problems I've found:
    >> >
    >> > 1) The Workbook_Open event handler fails to fire. I have a workbook with
    >> > multiple sheets. One is the main workhorse of the workbook and rather
    >> > complex. If that sheet is the active sheet when the workbook loads, then the
    >> > Workbook_Open event handler fails to fire. If another sheet is active when
    >> > the workbook loads, the event fires properly. (The workaround is to never
    >> > save the workbook while the complex main sheet is the active sheet, but
    >> > that's clearly a pain and not exactly user friendly.)
    >> >
    >> > 2) In the same workbook as above, again on the main sheet, VBA code will
    >> > quit without warning under some conditions. In one case, a menu operation
    >> > includes the deletion of some rows (e.g. Selection.Delete), but the VBA
    >> > routine quietly quits immediately after the call to the Delete method. To
    >> > illustrate:
    >> >
    >> > ...
    >> > MsgBox ("Debug: Before Selection.Delete.")
    >> > Selection.Delete
    >> > MsgBox ("Debug: After Selection.Delete.")
    >> > ...
    >> >
    >> > The "before" message box appears, but the "after" message box never does.
    >> >
    >> > 3) In a different workbook, I have some cells with data validation turned
    >> > on. The allowed values are from a list and in-cell drop-downs are turned on.
    >> > The sheet has a Worksheet_Change event handler, and the event handler code
    >> > will quietly die somewhere in the middle when a cell is changed through an
    >> > in-cell drop-down. When I change such a cell by typing a new (allowed) value
    >> > into it, the event handler works ok and runs to completion. This problem is
    >> > actually quite easy to reproduce with a very small worksheet.
    >> >
    >> > 4) In the same spreadsheet as (3), Excel will hang during a certain
    >> > operation if the VBA development environment is open. I've traced my code
    >> > before the hang occurs, and it doesn't appear to be my problem. From the
    >> > debugger's perspective, the whole thing gets stuck on a End Sub statement.
    >> > The same code works fine under other conditions.
    >> >
    >> > So, I'm about ready to call Microsoft about these issues, but I'm a little
    >> > nervous about how they're going to handle this. Is every issue going to cost
    >> > me $245? I don't want to make a $1000 phone call.
    >> >
    >> > If any of these problems turns out to be because of my own stupidity, I'm ok
    >> > paying the money if I end up with a resolution. If, however, Excel is indeed
    >> > buggy, then if anything Microsoft owes me for all of the time I've spent on
    >> > these problems. Not that I expect them to pay me, but I don't want to pay the
    >> > support charge in that case.
    >> >
    >> > By the way, I've been doing most of my work in Excel 2002 SP3, but I've
    >> > found the same behaviors in other versions including Excel 2003.
    >> >
    >> > I'd appreciate any insights you can provide. Thanks!
    >> >
    >> > Wolf

    >>
    >>
    >>




  10. #10
    Kris
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    wolfmeister67 wrote:
    >>
    >>Yes. I have the same.
    >>Worksheet_change event is fired wrong if you use drop-down box to change
    >>value in cell.

    >
    >
    > Sad. What's especially annoying is that this problem seems to exist in Excel
    > 2000 through 2003 (and maybe more?). It's hard to believe that the folks at
    > MS have never run into this one, or perhaps it's just really low on their bug
    > priority list.
    >


    Excel 97 also has that bug

  11. #11
    Nick Hebb
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    wolfmeister67,

    I've had similar bad experiences with events not firing. There seem to
    be a few that don't do anything.

    Back tp your original question, it would be nice to know whether you
    have to pay for support if the problem turns out to be an Excel bug. I
    have a problem [1 - linked below] that I'd like get some resolution on,
    but I'm certainly not going to pay $245 for the priviledge of telling
    Microsoft that their software seems to have a bug.

    [1]
    http://groups.google.com/group/micro...93229321bb158a


    -- Nick Hebb


  12. #12
    Luv2VBA
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?

    I too have been having the exact same problem with this Excel bug where
    the Worksheet_Change event is not firing properly when data validation
    cells are changed. I cannot even begin to tell you all how many hours
    of grief it has caused me!!!! Can we say class-action lawsuit!?!


  13. #13
    Registered User
    Join Date
    02-22-2006
    Location
    Mass.
    Posts
    2
    Just to let you all know that I, too, am having this problem with Workbook_Open not firing.

    Since I am the world's worst VBA programmer, I assumed it was my fault. I was originally trying to use Auto_Open (which always worked in the past) until I realized that that was no longer vaild for VB 6. A giant step backwards, I'd say. When somebody finds a workaround, I'd be glad to see it.

    Barry

  14. #14
    keepITcool
    Guest

    Re: Excel bugs? Experience with paid ($245) phone support from MS?


    auto_open procedures are still valid in xl2003
    (but note if you're opening it with automation
    you MUST call RunAutoMacros method after opening the wkb

    workbook_open events ALWAYS fires
    unless
    application.enableevents is set to false
    or
    user opens the workbook with SHIFT key pressed
    or
    code opens the workbook
    and somewhere in ANY application the shift key is DOWN
    (http://support.microsoft.com/default...b;en-us;555263



    --
    keepITcool
    | www.XLsupport.com | keepITcool chello nl | amsterdam


    barry_v wrote in
    <news:<[email protected]>

    >
    > Just to let you all know that I, too, am having this problem with
    > Workbook_Open not firing.
    >
    > Since I am the world's worst VBA programmer, I assumed it was my
    > fault. I was originally trying to use Auto_Open (which always worked
    > in the past) until I realized that that was no longer vaild for VB 6.
    > A giant step backwards, I'd say. When somebody finds a workaround,
    > I'd be glad to see it.
    >
    > Barry


  15. #15
    Registered User
    Join Date
    02-22-2006
    Location
    Mass.
    Posts
    2

    Found Workbook_Open Problem

    Well, I think I found MY problem, but I'm not sure it will help anybody else.

    I originally had my Workbook_Open code (and all other code) sitting in "Sheet1(Sheet1)" under VBAProject--Microsoft Excel Objects. I moved it all to "ThisWorkbook" and now it works.

    I'm not sure what these different sheets are (I guess I need to read something) but at least I got it working. This is what happens when a hardware guy writes software.

    But in my defense, I haven't come across anything in all the VB and Excel books I've read anything describing these different modules(sheets? objects?? whatever the heck they're called).

    Hope this helps someone.

    Barry

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