HELP - 'Add' of object 'CommandBarControls' failed

[LAF]

We have an application that is used by over 8000 people worldwide. One of our users is just starting to have the following problem:
Run-time error '-2147467259(80004005)':
Method 'Add' of object 'CommandBarControls' failed

I have read that this problem can be caused by trying to open the file in Internet Explorer. The user has told me that she has tried opening MS Excel and then the .xls file and she still gets the same problem when the file is trying to open. She is the only one that has had this problem. Could there be something wrong with her Excel settings or some sort of Internet Explorer settings?

She has also tried re-installing MS Office and that didn't help either. Any help would be greatly appreciated!

[Dave Peterson]

I have no idea.

Maybe you can give her a version that doesn't have the code protected and then
she could give you more details.

Or maybe you could set up a netmeeting to watch what she's doing?



LAF wrote:
>
> We have an application that is used by over 8000 people worldwide. One
> of our users is just starting to have the following problem:
> Run-time error '-2147467259(80004005)':
> Method 'Add' of object 'CommandBarControls' failed
>
> I have read that this problem can be caused by trying to open the file
> in Internet Explorer. The user has told me that she has tried opening
> MS Excel and then the .xls file and she still gets the same problem
> when the file is trying to open. She is the only one that has had this
> problem. Could there be something wrong with her Excel settings or some
> sort of Internet Explorer settings?
>
> She has also tried re-installing MS Office and that didn't help either.
> Any help would be greatly appreciated!
>
> --
> LAF
> ------------------------------------------------------------------------
> LAF's Profile: http://www.excelforum.com/member.php...fo&userid=9656
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--

Dave Peterson