hi guys
first time poster here, please be gentle
basically, what im looking for help with is a speadsheet with the least amount of user input requirement as poss. this clearly sounds like a "how can i work the least amount of time for the most money" question, but my reasoning is that i work in a call centre for a mobile network that does involve an ever increasing amount of sales. As we are constantly taking calls, we dont have a great amount of time between calls, to be inputting data to figure out realtime stats. ive tasked myself with creating this spreadsheet as a way to earn some brownie points with management. i know such speadsheets are possible because there are a few that we do use for similar stats. a good example of exactly what i need, would be one that we use for aftercall (time between calls, to write notes etc), which only requires the user to input the total calls taken and the total amount of aftercall in minutes/secs, to create an average of seconds aftercall. the one i need would ideally just have a list of the products to be sold, with a field for the amount of sales per item to create an average £ per call against total calls taken. with the added twist of also being able to create a percentage of offers made against total calls also. thanks in advance for any assistance and apologies if im posting this in the wrong area.
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