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Text to been shown in Pivot table

  1. #1
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    Text to been shown in Pivot table

    Hi,

    Can someone help me with this ?

    This is my Data

    Name Date Team Attn Log In Time Log Out Time Calls Answered
    A 1/10/2016 Business Dev EL 9:26:30 AM 7:05:31 PM 33 0:05:16 2
    B 1/10/2016 TL/ Specialist PH
    C 1/10/2016 Business Dev 9:20:29 AM 7:01:10 PM 35 0:07:04 14
    A 2/10/2016 Support Services Late 9:28:37 AM 7:02:25 PM 13 0:06:32 4
    B 2/10/2016 Business Dev PH
    C 2/10/2016 Customer Service OFF 9:19:23 AM 7:02:39 PM 49 0:05:19 11
    A 3/10/2016 Customer Service EL 9:27:16 AM 7:11:19 PM 51 0:04:10 30
    B 3/10/2016 TL/ Specialist PH


    When i create a pivot table the (Attn) will be in count, I would want the same thing to appear in pivot as well. Is there option ?

    This is for my call center monthly report. i have attached the file as well.

    Thank you very much.
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  2. #2
    Forum Expert dflak's Avatar
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    Re: Text to been shown in Pivot table

    Pivot tables can't show strings as values. All you can get there is count, sum, average, etc. In other words: only numbers.

    However, pivot tables can be used to organize data if they are placed in the row headers. So instead of putting the attendance in Values, put it in Row Headers.

    To make it look in the format you want, right click on one of the dates and select Field Settings. Click None for total and on the next tab select Display in Tabular format. This will bring the attendance up on the same line with the date.
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    Re: Text to been shown in Pivot table

    Quote Originally Posted by Ms. Excel View Post
    Hi,

    Can someone help me with this ?

    This is my Data

    Name Date Team Attn Log In Time Log Out Time Calls Answered
    A 1/10/2016 Business Dev EL 9:26:30 AM 7:05:31 PM 33 0:05:16 2
    B 1/10/2016 TL/ Specialist PH
    C 1/10/2016 Business Dev 9:20:29 AM 7:01:10 PM 35 0:07:04 14
    A 2/10/2016 Support Services Late 9:28:37 AM 7:02:25 PM 13 0:06:32 4
    B 2/10/2016 Business Dev PH
    C 2/10/2016 Customer Service OFF 9:19:23 AM 7:02:39 PM 49 0:05:19 11
    A 3/10/2016 Customer Service EL 9:27:16 AM 7:11:19 PM 51 0:04:10 30
    B 3/10/2016 TL/ Specialist PH


    When i create a pivot table the (Attn) will be in count, I would want the same thing to appear in pivot as well. Is there option ?

    This is for my call center monthly report. i have attached the file as well.

    Thank you very much.
    Good day

    I am not sure if this will help at all, but have you tried changing the way you look at your pivot?
    If you create your pivot the following way:
    In the Filter field, put NAME
    In the Columns field, put ATTENDANCE
    In the Rows, put DATE
    in the Values, COUNT OF ATTENDANCE

    Since (I am assuming) you have only a few people (NAMES), you can select each person's name in the filter separately, or duplicate the pivot as needed for each person, or for all together.

    I was able to use this for a similar issue. I am sure there are better ways, but this worked for me! I am attaching your file back - See Sheet 1

    Hope this helps!
    Attached Files Attached Files

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