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'Show items with no data' ignores filters - need a workaround

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    'Show items with no data' ignores filters - need a workaround

    Apologies if this has been asked before somewhere, but I'm scratching my head with this and no amount of searching gives me a solution I can use (maybe I'm not using the right search terms...?)

    Anyway - I have a pivot based on job data for customers (one line of data for each job). Each customer has several sub-accounts. I am trying to create a pivot for one specific customer, to display all their accounts and sum all of their jobs up. My issue is that one of these accounts currently has no jobs for the time frame I'm looking at (rolling 30 days), and so this particular account is not showing on the pivot (totally makes sense). I need this account to appear so that it shows it has no data, so I've gone into the pivot settings and checked 'Show items with no data', but then the pivot shows me ALL accounts for ALL customers, and ignores the filter I have set for the customer I want! I just don't get it! I've tried re-creating the pivot from scratch in case I had things checked/unchecked I wasn't aware of, and still get the same issue.

    Anyone come across this before and know how to make it work? Seems like it's not working as intended to me
    Last edited by dancing-shadow; 05-09-2017 at 03:54 AM.

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    Valued Forum Contributor PFDave's Avatar
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    Re: 'Show items with no data' ignores any filters?

    I'm happy to be corrected on this, but you can either show items with no data which ignores the filters, or you can have the pivot table accept the filters which means you can't have a result displayed simply to say it has no results.

    So in short I don't believe you can do what you are asking with a pivot table.

    But every day's a schoolday so here's hoping

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    Re: 'Show items with no data' ignores any filters?

    That seems... stupid! If I can't make this work then I have to find a work-around of sorts. Next to my rolling 30 days pivot is a rolling 6 months pivot, and I can't have both pivots with a different list of accounts in it as you can't then read across one line for the same account.... I also can't have all customers and all accounts showing on the same pivot, as I have about 10 customers with around 200 accounts I need to account for (each customer is set up on a different sheet).

    I had this all set up and working with manual tables all formulated to reference all sorts of pivots on a separate sheet, but this made the file size massive, and it was taking me hours to update everything when a new customer/account was added, and there were too many areas where a slight spelling error meant incorrect reporting. I don't want to have to revert back to this old style!

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    Valued Forum Contributor PFDave's Avatar
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    Re: 'Show items with no data' ignores any filters?

    Is the pivot being used by anyone to filter or slice the information in anyway? or just being used because of the file size issue you had before?

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    Re: 'Show items with no data' ignores any filters?

    Not by the end user, no - for them it's just tables of information that have already been filtered by me. Most of the data is in pairs, so one table for numbers, then a 2nd table for percentages (it's how they want it displaying, not my choice). So for example there are tables for jobs created, jobs delivered, jobs delivered on time, jobs cancelled by customer etc. Roughly there's 11 tables in total.
    I was to consolidate the 10 sheets I had into one, with a slicer for the customer name. Then they can simply choose which customer to look at, which will save me duplicating sheets and save on file size. I also wanted to remove the need for so much formula as it was introducing (human-made) errors when changes were made (almost every other day).

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    Re: 'Show items with no data' ignores filters - need a workaround!

    Bump - still desperately searching for a workaround for this issue - any suggestions would be immensely appreciated!

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