How to filter (set condition) for one column in Excel Pivot table

[machoiabc]

I am trying to create a tunnel chart using data from Pivot table. However, I can't find a way to set a condition for one column ("Response Received Column). I want the table to count 5 people, and show 3 people responded. If I do the regular filter, I will only show 3 people on the "Name" column.
Excel.PNG

[FDibbins]

To best describe or illustrate your problem you would be better off attaching a dummy workbook. The workbook should contain the same structure and some dummy data of the same type as the type you have in your real workbook - so, if a cell contains numbers & letters in this format abc-123 then that should be reflected in the dummy workbook.

To attach a file to your post,
click advanced (next to quick post),
scroll down until you see "manage file",
click that and select "add files" (top right corner).
click "select files" find your file, click "open" click "upload" click 'done" bottom right. click "submit reply"

Once the upload is completed the file name will appear below the input boxes in this window.
You can then close the window to return to the new post screen.

[machoiabc]

Here is the file