exception generated was c0000005

Hi,

I have a user (on windows 2000 and excel 2000 sp3) who is trying to
create a chart in excel and every time he attempts it excel crashes.
The application log entry is: -

The application, , generated an application error The error occurred on
01/28/2005 @ 15:53:45.243 The exception generated was c0000005 at
address 3003DCC8 (<nosymbols>)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


When i log in as myself i can create charts perfectly, any ideas where
to start? (I have already uninstalled and reinstalled/patched office)

Many Thanks

What version Excel is he running?

--
Regards
Ken....................... Microsoft MVP - Excel
Sys Spec - Win XP Pro / XL 97/00/02/03

----------------------------------------------------------------------------
It's easier to beg forgiveness than ask permission :-)
----------------------------------------------------------------------------

"Ryan" <[email protected]> wrote in message
news:%[email protected]...
> Hi,
>
> I have a user (on windows 2000 and excel 2000 sp3) who is trying to
> create a chart in excel and every time he attempts it excel crashes.
> The application log entry is: -
>
> The application, , generated an application error The error occurred on
> 01/28/2005 @ 15:53:45.243 The exception generated was c0000005 at
> address 3003DCC8 (<nosymbols>)
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>
> When i log in as myself i can create charts perfectly, any ideas where
> to start? (I have already uninstalled and reinstalled/patched office)
>
> Many Thanks

OK forget the dozy question asking you what you stated in your first line
:-(

With XL2000, whenever you see an issue with that app and logging on as
another user doesn't have the issue, it is almost invariably down to a
corruption with the toolbar customisation file. Search for his *.xlb and
then delete it. Excel will just create another one, but be aware any
existing customisaions he has made will be lost

--
Regards
Ken....................... Microsoft MVP - Excel
Sys Spec - Win XP Pro / XL 97/00/02/03

----------------------------------------------------------------------------
It's easier to beg forgiveness than ask permission :-)
----------------------------------------------------------------------------

"Ken Wright" <[email protected]> wrote in message
news:%[email protected]...
> What version Excel is he running?
>
> --
> Regards
> Ken....................... Microsoft MVP - Excel
> Sys Spec - Win XP Pro / XL 97/00/02/03
>
> --------------------------------------------------------------------------
--
> It's easier to beg forgiveness than ask permission :-)
> --------------------------------------------------------------------------
--
>
> "Ryan" <[email protected]> wrote in message
> news:%[email protected]...
> > Hi,
> >
> > I have a user (on windows 2000 and excel 2000 sp3) who is trying to
> > create a chart in excel and every time he attempts it excel crashes.
> > The application log entry is: -
> >
> > The application, , generated an application error The error occurred on
> > 01/28/2005 @ 15:53:45.243 The exception generated was c0000005 at
> > address 3003DCC8 (<nosymbols>)
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> >
> > When i log in as myself i can create charts perfectly, any ideas where
> > to start? (I have already uninstalled and reinstalled/patched office)
> >
> > Many Thanks
>
>

Ken Wright wrote:

> OK forget the dozy question asking you what you stated in your first
> line :-(
>
> With XL2000, whenever you see an issue with that app and logging on as
> another user doesn't have the issue, it is almost invariably down to a
> corruption with the toolbar customisation file. Search for his *.xlb
> and then delete it. Excel will just create another one, but be aware
> any existing customisaions he has made will be lost

Thanks i will give it a try.