Hey everyone,
I'm creating an employee scorecard report for a call center environment, and I'm charting the employee's daily performance against their team's daily performance using a 3-D clustered bar. The y-axis is the date, the x-axis is a time metric, e.g. Average Handle Time. What I want to do is to add a threshold line parallel to the y-axis that marks the target goal. For example, the industry standard for AHT is 300 seconds (5 min.), so I'd like a line which crosses the x-axis at the 5 min. mark. How would I accomplish this?
Thanks in advance!
-Brian
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