Index/Match Function Three Fields

Hi,

I have a spreadsheet that I would like the report template to have an "index/match" formula to pull data based on three fields. I would like the "report template" sheet to pull the value in a matching cell on the "operations" tab based on the vendor name located in cell "A4-I5", then the matching question in cell "A10-A11" and then the matching survey grade located in cell "B9" and return that value to cell "B10".

For instance, if the vendor name in cell "A4-I5" was 9to5 Seating then the spreadsheet would look for the response to the question in cell "A10-A11" would return the number "0" for the failed consistently and "1" for the needs improvement field and so forth. I've attached a copy of the workbook for review which has the formula I've been trying to work on to solve the issue.

Your help would be greatly appreciated!!