Is there any way to do a countif or similar formula with a wildcard ending?
I am looking for a way to count calls per phone hour which will be how many calls an agent should be able to take in 1 hour. I am trying to base it on campaign. Column B is the campaign, Column D is the number of calls, and column E is the handle time per call. I have pasted generic information below:
Column A Column B Column C Column D Column E
Agent Campaign A Inbound 1 00:09:11
Can anyone offer advice on a formula that would find and count all the calls for campaign A? Since each agent will have a different number of calls I have been trying to find a formula that has a variable end.
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