Hi all,
I'm having some trouble to find a way to get this working.
Objective: Determinate if a message received is IN or OUT SLA.
Observations: Messages are only answered on workdays. Weekends can't count for SLA.
Difficulty: Remove the "-1" form the automatic formula if the message is received during weekend.
Currently I have this formula configured to define an SLA of 1 day, considering "Start Date" and "End Date":
=NETWORKDAYS(F5;L5)-1
It's working correctly for week days, if I receive a message on Monday, I have until Tuesday to reply.
Thanks!
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