count the number of times the operator transfers the call

[GSeames]

HI there, I am new to the forum and I cannot make this work based on what I have found searching different forums.

I have a listing of phone calls and the numbers they are transferred to. The call may be handled by the Operator which is the first transfer to 5551234, or the Operator may transfer the call once or several times to other staff members.

I would like to count the number of times the operator transfers the call and place the total of transfers next to the the last transfer. I have tried a simple array from this or other forums; but have not received the results I am looking for, as all lines are filled.

Thank you

[AliGW]

Administrative Note:

Welcome to the forum.

We would very much like to help you with your query, however the thread title does not really convey what your request is about. Tell us what you are trying to do, not how you think it should be done.

Please take a moment to amend your thread title. Make sure that the title properly explains your request. Your title should be explicit and not be generic (this includes function names used without an indication of what you are trying to achieve).

Please see Forum Rule #1 about proper thread titles and adjust accordingly. To edit the thread title, open the original post to edit and then click on Go Advanced (bottom right) to access the area where you can edit your title.

(Note: this change is not optional. As you are new I have done it for you this time.)

[Limor_OP]

Hi,
Try this in H5 and down:
=IF(OR(D5<>5551234,D6=5551234),"",COUNTIF($D$5:D5,5551234)-SUM($H$4:H4))

[GSeames]

Thank you Belinda, this took care of the issue.