There are 2 issues in your data:
1) ID 023017& 023018 for same customer "YOR". Not test for other ID. Try it!
2) Item Number in column C are text string. While L2 is number.
Working with customer ID
There are 2 options:
1) convert L2 to text, use formula:
**Array formulas are not entered in the same way as 'standard' formulas. Instead of pressing just ENTER, you first hold down CTRL and SHIFT, and only then press ENTER. If you've done it correctly, you'll notice Excel puts curly brackets {} around the formula (though do not attempt to manually insert these yourself).
2) Wake up number_store_as text in column C, to become value:
choose any blank cell, copy (Cltr-C)
choose column C
Paste special/ Operation: Add
OK
Now column C become value, then using:
Ctrl-shift-enter
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