Hi all,
I have attached a spreadsheet showing how my data looks (which has been redacted).
In columns AI & AJ I have two formulas to look at dormant periods between phone calls, or similar.
The issue I have is that, as shown in columns AL & AM, some activity is not manual and is automated so I am looking to see if my formula could take these conditions into account?
So for example, if column AL says "Data Repeat" or column AM says "Lengthy" then I want the formula to ignore these times, so that the dormant period is longer - so between URN 1 and URN 10 there is a dormant period of 9hrs 45mins, but this isn't picked up in Column AK as "Rest", due to the "Data Repeats" in Column AL (the same would apply if there were any "Lengthys" in AM.
Any ideas?
Many thanks
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