My challenge is similar. I'm trying to calculate staffing levels based on volume and average handling time per item and having trouble with finding a formula. If I have 50,000 items a month to process and it takes 3 mins 30 seconds to process each item, how do a write a formula to calculate the total time required to process those items and then based on 174 hours a month (hours worked by 1 fte), how many FTEs do I need.
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