Given use of XL2007 perhaps:
Even though COUNTIFS is quite efficient I would still concur that restricting ranges to some extent would be advisable.
If you don't need rows 26 & 27 you could just use AVERAGEIFS function for row 28, ie: =AVERAGEIFS('TouchBack Detail'!Q:Q,'TouchBack Detail'!$B:$B,B$1)
EDIT:
you state answer should be three rather than two - ie all rows should be included... in which case just use COUNTIF as opposed to COUNTIFS and check just the date column, =COUNTIF('TouchBack Detail'!$B:$B,B$1).
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