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Calculation of Breach

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    Calculation of Breach

    Afternoon all,

    I have attached a spreadsheet to hopefully make this explanation easier. I have two Sheets ('SLA's' & 'Calculations').

    In 'SLA's' this shows the 'Start' and 'Finish' time for each priority (I.e. P1's and 2's continue through the day/night, but P3's start at 08:00 and stop at 18:00) and shows their SLA's (2 hours, 4 hours and 8 hours).

    In the 'Calculations' sheet; what I would like to do is, based on the priority, calculate when the call will fail. So, for example, if a Priority 1 is raised on 21/09/2012 10:00, and it's SLA is 02:00 hours, it would fail at 21/09/2012 12:00. If a Priority 3 is raised on 21/09/2012 17:00, and it's SLA is 08:00 hours, it would fail on 22/09/2012 14:00.

    HELP!!
    Attached Files Attached Files
    Last edited by Dr4ke; 09-21-2012 at 09:47 AM. Reason: Pressed save too soon!

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    Forum Expert Pepe Le Mokko's Avatar
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    Re: Calculation of Breach

    Clear as mud - Perhaps some explanation?

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    Re: Calculation of Breach

    Sorry? Explanation of what?

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    Forum Expert Kevin UK's Avatar
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    Re: Calculation of Breach

    Hi Dr4ke

    Simplified explanation of what you require, you have had 24+ views on your post.

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    Re: Calculation of Breach

    Hi Kevin,

    I want to work out a way to add 'working hours' onto a time. I.e. 21/09/2012 12:00 + 4 work hours = 21/09/2012 16:00, 21/09/2012 17:00 + 4 work hours = 24/09/2012 11:00. I also would like to be able to set the start day and end day so the 'working hours' are predefined.

    Does that make things clearer?

  6. #6
    Forum Expert Pepe Le Mokko's Avatar
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    Re: Calculation of Breach

    The general formula to add hours is to add the number of hours divided by 24 to your date and time like 21/09/02 12:00 + 4/24 = 21/09/2012 16:00 after formatting

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    Re: Calculation of Breach

    Cross posted. I solved this on Ozgrid - we're all set here.

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