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Help: Determining TAT based on business hours... weekends included

  1. #1
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    Help: Determining TAT based on business hours... weekends included

    Hello,

    I've been trying to figure out a way to calculate the TAT between 2 timestamps which in turn would produce the difference in business hours based on my company's hours of operation.

    Here's what I'm looking for:

    Case Created Initial Response Initial Response TAT (business hours)
    10/8/12 6:41 AM 10/8/12 7:59 AM ????????


    Hours of Operation:

    Mon - Thu: 9am - 11pm
    Fri: 9am - 9pm
    Sat + Sun: 10am - 8pm


    Any help you could provide would be much appreciated.

  2. #2
    Forum Expert Pepe Le Mokko's Avatar
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    05-14-2009
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    Belgium
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    Re: Help: Determining TAT based on business hours... weekends included

    Hi
    what is TAT please?

  3. #3
    Registered User
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    Re: Help: Determining TAT based on business hours... weekends included

    I'm sorry... it's 8 business hours

    Thanks again

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