Hi guys,

Need your help.

I wish to come up with a Survey calculator(CSAT calculator) for my team. CSAT is basically the satisfied customer response from our customer service surveys.

Say the CSAT goal is 78%

And my agent is currently running at 75% CSAT

With the raw computation of 3 / 4 (CSAT/TOTAL surveys)

The formula that I need is to compute for the number of CSATs my agent needs to get for him to hit the 78% goal.

Many thanks!

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