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Time Duration

  1. #1
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    Exclamation Time Duration

    I need to identify call in a duration of 10 minutes or more in a pivot table. How I count a call in duration of 10 minutes or more?



    Agent Duration Status
    Karen Coates 00:00:49 Holding
    Karen Coates 00:00:11 Answered
    Karen Coates 00:00:03 Answered
    Karen Coates 00:01:21 Answered
    Jessica Schumak 00:01:47 Answered
    Jessica Schumak 00:06:24 Answered
    Nicolette Koss 00:00:17 Answered
    Nicolette Koss 00:04:10 Answered
    Debbie Heinzman 00:10:19 Answered
    Jessica Schumak 00:02:35 Answered
    Nicolette Koss 00:07:47 Answered
    Debbie Heinzman 00:00:31 Holding
    Debbie Heinzman 00:05:16 Answered

  2. #2
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    Re: Time Duration

    Okay, Nina, you have to give us a little more information. These times are in hr:mm:ss ? and are the call length? SO in this example, the only one that qualifies is Debbie Heinzman 00:10:19? If not, how is call length determined?
    ChemistB
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  3. #3
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    Smile Re: Time Duration

    ChemistB,

    I've added the excel sheet that I am using, first was from the reporting system.

    I would like to have a column, to the right of column P-REF Cnt, that will count only the duration of the answered calls of 10 minutes or more. I need to pull this into a pivot table for a count, as I have in P.

    Yes, I have it in that time format as you stated.
    Attached Files Attached Files

  4. #4
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    Re: Time Duration

    Assuming you are looking at Column H
    in Q2 copied down
    =IF(H2+0>("0:10:00"+0),1,0)
    does that work for you? 1 indicates a ten minute or more call.

  5. #5
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    Re: Time Duration

    Yes!! Thank you!! You're on my The One List for today. Thanks again.

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