I am attaching the file I use everyday. I create and hourly report that summarizes the previous intervals, calls. The hourly report is tedious and I thought I could use Excel to speed it up but I am running into some problems.
MyStatsCALC.xlsx
I am trying to tell StatsCalc!G5, StatsCAlc!G15, and StatsCalc!G25 to return a forecasted number of calls based on a vlookup using now() rounded to the last hour as the value. The formulas seems to work fine after noon, but the AM the values are always a half hour behind (10 am is displaying the 9:30 number)...this gives me an incorrect forecast percentage.
All the data on STAT.DATA is pasted from other sources, I report at the top of the hour for previous intervals, which is why I have totals in STAT.DATA! coulmns P,R,T.
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