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Service Desk KPIs

  1. #1
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    Service Desk KPIs

    Hello.

    I'm sure this is basic, but I'm not great with Excel.

    So, I have two worksheets, one for output KPIs, the second for data.

    I'd like to do two things. Populate the RAW DATA sheet with monthly data manually, and have that populate the corresponding cell in the KPI sheet. So entering 100 in March (Number of logged tickets), would populate the main sheet with the same data in march. Related to this, would be calculating the data where needed prior to populating the main sheet, for example where a given number of tickets were resolved measured to a target of greater than 90%.

    So...Tickets logged in March 100, resolved within agrfeed SLA target 80, (SLA target is greater than 90%), populate the main sheet with a colour (red) if lower than 90% or green if higher, and populate the percentage, in this case 80% (so would be red)

    I do hope that makes sense!

    I've attached the spreadsheet, if that helps/

    Thank you.
    Attached Files Attached Files

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    Re: Service Desk KPIs

    Your post does not comply with Rule 1 of our Forum RULES. Your post title should accurately and concisely describe your problem, not your anticipated solution.

    Use terms appropriate to a Google search. Poor thread titles, like Please Help, Urgent, Need Help, Formula Problem, Code Problem, and Need Advice will be addressed according to the OP's experience in the forum: If you have less than 10 posts, expect (and respond to) a request to change your thread title. If you have 10 or more posts, expect your post to be locked, so you can start a new thread with an appropriate title.

    To change a Title go to your first post, click EDIT then Go Advanced and change your title, if 2 days have passed ask a moderator to do it for you.

    (This thread should receive no further responses until this moderation request is fulfilled, as per Forum Rule 7)
    Ben Van Johnson

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