.

[Skiczn]

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[shg]

Please take a few minutes to read the Forum Rules about thread titles, and then amend yours accordingly.

Thanks.

[shg]

Thank you.

	A	B	C	D	E
1		Calls	Surveys	100%	Needs Impr
2	Jon	450	112	27	18
3	Sally	103	12	11	2
4	Peter	1456	520	42	113

What do those numbers mean, and what are you trying to calculate?

[Skiczn]

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[shg]

It does make sense, but I don't know how you would combine percentage of customers that completed surveys with the results of those surveys. It's not an Excel question; maybe you might research industry practice.