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Hyperlinks to website not working now

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    Hyperlinks to website not working now

    It's been a couple of months since I've used it, but the hyperlinks in my spreadsheet for Instacart online grocery delivery ordering don't work now, for some reason. I am using Chrome browser. When I click on the hyperlinks, I now get an error message:

    Unable to open "http/....". Cannot download the information you requested.
    I have a similar spreadsheet that I use for ordering grocery delivery from Walmart and those hyperlinks still work fine. I don't get it. What could have changed that would make the links in this one workbook/spreadsheet not work now?

    Thinking the file could be corrupted, I have even tried to create a brand new worksheet and inserted new hyperlinks to Instacart, but no joy. I've also tried a different browser (Brave) and it still didn't work.

    Does anyone here have any idea what the problem could be? I'm thinking it might not be an Excel issue, but a settings issue on the pc that changed, but I thought I'd ask anyway. Maybe someone else has had a similar issue.

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    Forum Guru MarvinP's Avatar
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    Re: Hyperlinks to website not working now

    Hi Taylor,

    Use your browser and see if the website itself has changed their URL. See if the "http://" now needs a "https://" to get there. Ancestry.com changed or upgraded their URLs on lots of sites and make the old ones not work.

    It is also possible that that site or server is down and it might work when their site comes up again.
    One test is worth a thousand opinions.
    Click the * Add Reputation below to say thanks.

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    Re: Hyperlinks to website not working now

    That's the weird part. I can right click/copy the link from my spreadsheet and paste it into the address bar and the link works fine, no changes needed. The links just don't work when I click on them from the spreadsheet. So the links are fine. I'll try to attach a sample portion of my spreadsheet so you can see it. I have spent hours trying to solve this and it has me stumped.

    Oh, it won't let me do anything on attaching a file yet. Nevermind.

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    Re: Hyperlinks to website not working now

    I keep thinking it's going to turn out something really simple, easy and obvious and I'm going to feel real stupid.....lol.

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    Re: Hyperlinks to website not working now

    I realize this is a minor issue to most here (ie not 'business' related).... but if it's happening in a personal use spreadsheet.... it can and probably will happen in a business use one. Anybody?

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    Re: Hyperlinks to website not working now

    I have a similar issue when I click on a hyperlink to open something in my enterprise application it always asks for sign-in even though there is an active session in the browser. This doesn't happen when I copy the link and paste it into a browser window. When I save the excel file as a pdf file and then click on the link then it works as expected. Did you find any solutions for your issue?

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