Hi there,

I'm hoping that someone might be able to help me with a really bizarre problem we've been having. We have a user who has been experiencing a problem with spreadsheets not saving in Excel. What happens is that she will open a file and work on it and it will save okay at first, but at some point it will stop saving when she clicks 'Save' (it doesn't give any indication or error message that it hasn't saved, so she doesn't know things aren't working until she closes out the file and sees that her changed haven't gone through).

If she does a Save As, it doesn't bring up the Save As window and therefore doesn't let her save.

We have tried resetting up her computer 3 times and have even given her a completely different computer to work on, but the same thing happens. It also does not occur at periodic intervals, sometimes she can be fine for a few weeks, and others it starts occurring a few days after the machine is reset up or replaced.

It's different files that she has this problem with each time, the files themselves are located on a network drive, but none of her colleagues who work with these files have this problem. It also occurs with brand new files that she creates.

So far the things we have tried should have eliminated software (we have re-setup the machine 3 times so far (using vanilla installs of Office), hardware (a different machine also has the problem), the files themselves (it's different files that this problem occurs with each time, and other users of these files don't experience the same problem). the only other things we think it could be are that it's something the suer if doing wrong, or some configuration change she is making to her client which is causing this? Has anyone got any suggestions because we're utterly stumped right now?

Thanks in advance for your assistance

Cornelius.