Hi Friends,
Please help me on the excel formula to calculate the difference between two dates shown as Days:Hours:Minutes Format. The difference should exclude the weekdends i.e., Saturdays and Sundays. I am looking for formulas in the two criteria.
Kindly help using the below sample data.
Criteria 1:
Start Date: 1/25/2007 9:28:00 PM
End Date: 1/26/2008 8:46:00 AM
Answer should be showing the difference in Days:Hours:Minutes excluding weekends.
I calculated the difference using regular Minus formula i.e., End Date - Start Date.
I got the result as 365.471 days. Then I multipled 0.471 with 24, the result is 11.304 Hours. Finally I multipled 0.304 with 60, the result is 18 Minutes. Result is in bits and pieces to be retyped as 365 days, 11 Hours and 18 Minutes i.e., 365:11:18. Still the above result is not meeting the requirement, it is not excluding weekends (Saturdays and Sundays). Any help in this regard.
Criteria 2:
Start Date: 1/25/2007 9:28:00 PM
End Date: 1/26/2008 8:46:00 AM
Office working hours: 9.30 AM to 6.3 PM.
Answer should be the difference between above dates in Days:Hours:Minutes excluding weeknds and time if the enquiry is raised other thn office hours.
I am working in an ITES industry. Customer raises an enquiry i.e, start date and time.
We close the enquiry i.e, end date and time. The difference is what is known as TAT.
There are chances that either the customer can raise a ticket on a weenend and also after the office business hours as it is raised online. Now customer claims that we are taking more time i.e., out TAT is more. I am a six sigma guy and has been given this project. Before I jump in,I want to define the problem well and state this much is the actual TAT excluding weekends and considering our office hours only. Here is where I am stucked at.
For criteria1 and criteria2 what are the formulas and how to calculate. I have taken 400 enquires to study and want to calculte for all 400. Hence looking for formulas. Please help me friends.
With regards,
venu_creative
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