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Construct a formula to track time spent in business hours only

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    Construct a formula to track time spent in business hours only

    I am in need of some assistance. I need to form a calculation for my employer. The Help Desk is opened from 7:30am to 6:30pm. I am in charge of excel reports for email support to ensure we are meeting all SLAs. If an email comes in at 8:00am and we have not responded to this user until the next day at 9:15am, we need to track the actual time it took to respond. How can we construct a formula to take into consideration the 11 hour work day from 7:30am to 6:30pm.

    This is what i have so far. Again, it does not take into consideration our business hours and actual time it took to respond.

    Please help.

    Last edited by delisshh; 04-07-2011 at 01:58 PM.

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    Forum Expert NBVC's Avatar
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    Re: Need him with a formulate!!!!!!!!!

    Welcome to the forum

    Your post does not comply with Rule 1 of our Forum RULES. Your post title should accurately and concisely describe your problem, not your anticipated solution. Use terms appropriate to a Google search. Poor thread titles, like Please Help, Urgent, Need Help, Formula Problem, Code Problem, and Need Advice will be addressed according to the OP's experience in the forum: If you have less than 10 posts, expect (and respond to) a request to change your thread title. If you have 10 or more posts, expect your post to be locked, so you can start a new thread with an appropriate title.
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    PLEASE PM WHEN YOU HAVE DONE THIS AND I WILL DELETE THIS POST
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  3. #3
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    Re: Need him with a formulate!!!!!!!!!

    Can anyone help me?

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    Forum Moderator daddylonglegs's Avatar
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    Re: Construct a formula to track time spent in business hours only

    This formula will calculate business hours assuming that the start and end times are always within the business hours

    =(NETWORKDAYS(A2,B2)-1)*("7:30"-"18:30")+MOD(B2,1)-MOD(A2,1)

    where A2 has start time/date and B2 end time/date

    format result cell as [h]:mm

    If the email might come in outside of work hours then change to this version

    =(NETWORKDAYS(A2,B2)-1)*("7:30"-"18:30")+MOD(B2,1)-MEDIAN(NETWORKDAYS(A2,A2)*MOD(A2,1),"7:30","18:30")
    Audere est facere

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    Re: Construct a formula to track time spent in business hours only

    Thank you Daddylonglegs. I am trying to implement this into my spreadsheet and it is not working correctly. A calculation that is only 3 hours is coming out over 12 hours.

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    Re: Need him with a formulate!!!!!!!!!

    I am sorry. I do not know how to 'PM' you.

  7. #7
    Forum Moderator daddylonglegs's Avatar
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    Re: Construct a formula to track time spent in business hours only

    Can you give me the details for a calculation that doesn't give what you want - what dates/times do you have, what result do you expect?

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