Hi there,
I need to find all the users who requested a transfer to support. If they did request a transfer, I need their call duration based off a date.Is there a formula what can do this? Below is a sample of the date. For example, if I selected 8/9/2011, I would need a listing of:
78
78
42
8/9/2011 10:34
8/9/2011 10:38 78 ANSWER
8/9/2011 11:03 78 ANSWER
8/9/2011 11:55 42 ANSWER
8/10/2011 12:01 24 ANSWER
8/10/2011 12:01
8/10/2011 12:01 CANCEL
8/11/2011 12:01
8/11/2011 11:26 CANCEL
Thanks in advance.
CR
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