Hi Guys,
the scenario I have is as follows:
I have an SLA of 240 minutes of downtime, so if my average downtime totals 150 minutes then how would I display my performance agaisnt SLA.
I'm thinking (probably wrongly ) that for as long as I am under the 240 it should be 100%, then this would drop if I go over the 240 threshold.
what would be the best formula to use on htis one?
Looking forwar dto all of your suggestions.
Donna
Bookmarks