I know my reply was intense and really hard to follow, but I have since gotten better and understanding billing and wanted to try to find a ground floor to start on to help me get this under control.
I've actually hand drawn the logic I do to figure out billing .. I can link it somewhere and send it to you, it doesn't contain anything confidential.
I basically write my staff across the top and then I track how many clients sign in throughout the day. (this is the first step).. this shows me how many staff I need as I try to stay to 4:1 ratio for maximum billing.. we can do 4:1.. 6:1.. and rarely 8:1 if we have to.
in my follow up post to you I showed you the break down of how the costs work. my director requires me to keep staff "billable" 90% of the time.
Anyway, when clients some in we write down the time. So say 20 clients come in at 8:30 and then 2 come in at 8:45.. then I make a billing block for 8:30 to 8:45 of 20 clients which are 5 groups of 4 .. so I assign 5 groups of 4 to 5 of my staff for that time frame. Then we have 1 more client come in at 10:00 am then I make another billing block for 8:45 to 10 which has the clients from 8:30 to 8:45 and then the 2 clients that came in at 8:45. So I make 1 group of 6 and then 4 groups of 4. This also goes for when people leave. For example, I have a client that leaves at 2:15pm so with the same information prior if I have a client leave at 2:15pm I then make a billing block for 10am to 2:15pm and then I have to scramble to adjust groups. If I am lucky, I would have the right combo of staff to be able to make a group of 4, 6, 8 or 2 staff that I could make a group of 3 and a group of 2; however, if all else fails I would have to make a group of 5 to 1 staff. This is the worst combo as the government cuts the amount we are paid to 4 dollars an hour or something like that. In the Day Service word this is how we keep our doors open. We have to try to maximize billing by keeping the appropriate amount of clients in the right sized groups at any given time. That is why I was hoping to use computer logic in the mix because if it is setup right it will give us the best combo for billing.
I'm trying to come up with an idea, if possible, where I can enter the times into an access or excel sheet and it automate some of what I'm doing and maybe even improve how we are doing it so we can maximize staff usage and billing.
Thanks again for your reply
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