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Can't enter data, save, start new file, and most options are grayed out.

  1. #1
    Registered User
    Join Date
    04-25-2012
    Location
    Ohio
    MS-Off Ver
    Excel 2007
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    1

    Can't enter data, save, start new file, and most options are grayed out.

    I tried to use Excel (2007) today and got a surprise: I can't enter data into any cell. When I try to, it acts like I'm not typing at all, and nothing happens. This is when I enter data directly into a cell, or into the formula fx bar.

    I checked the "office button" menu, and all the options are grayed out except "Print, Open, and Close", so I can't save or start a new file. When I try to change the "Excel Options" under the button in the same menu, it won't let me click on any of the tabs in the window that comes up, the only tab it will let me see is the "resources" tab. Again, it just acts like I'm doing nothing. Also, almost all the options on all the ribbon menus are grayed out. All the options that do something useful, I can't use. I can't do anything in Excel at all, except open and view files.

    My mouse and keyboard work, i checked that first. I tried restarting my computer, restarting Excel, opening several worksheets, and have the same problem. I ran a "Microsoft Office Diagnostic" from that Resources tab, but it said "no problems found". I looked for some solutions online, but no luck. I can't "re-install" Excel because it came with this computer, I don't have a disc to reinstall from. I'll check for viruses later when I get home, but I really don't think that's the problem.

    Any ideas? Thanks for your help.

  2. #2
    Forum Expert Paul's Avatar
    Join Date
    02-05-2007
    Location
    Wisconsin
    MS-Off Ver
    2016/365
    Posts
    6,885

    Re: Can't enter data, save, start new file, and most options are grayed out.

    Hi Windsor, welcome to the forum.

    If it came with the computer, it was almost certainly a limited trial package with an expiration date. Normally Office doesn't come with a computer unless you spend $150-500 (depending on the version) to purchase it. Many do come with a 30, 60 or 90-day trial version though.

    You'll probably need to go to the Microsoft Office site and purchase a license (or another online/offline site - probably cheaper) and then apply that license code to your installation to get it working again. If you feel the software should not have been a trial version, you should contact the person/site that sold you the computer.

    Hope that helps!

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