Hi John,
Your problem may be related to the following: https://support.microsoft.com/en-us/...solution-after
See the Handling outdated extenders section at the bottom of the above reference:
.exd extension files may have to be deleted (with all Office programs closed) from the following folders:
There is also a file Excel.BOX which may have to be deleted.
%appdata%\microsoft\forms
%temp%\excel8.0
%temp%\word8.0
%temp%\PPT11.0
%temp%\vbe
On my Desktop computer:
%TEMP% is C:\Users\Owner\AppData\Local\Temp
%APPDATA% is C:\Users\Owner\AppData\Roaming
I can find all the files in the 'cmd.exe' window on my computer using:
The above worked for me a couple of years ago after the dreaded December, 2014 Microsoft update.
I hope this helps.
Lewis
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