How do I get tickets assigned based on priority and criteria?
I haven't tried any formula as I was wondering if can be done via VBA but formulas can work too.
Limitations are:
- Priority Level 3, 4 or 5. must be assigned first and people can get maximun 2 of then, otherwise must be assigned to someone else. In the "Pars" sheet you will see a cell called: Rpt Max were the maximun number of cases can be checked
- Priorities 0, 1 and 2: Can be assigned to everyone, however the maximun per user is in the Sheet "Pars", the cell is called Only Closures, but if the user has tickets assigned with priority 3 or higher, you assigned tickets based in the maximum mumber in the column called Only Closures + Rpt.
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