Add-In Crashes Excel.. Please Help

[Miss Molko]

Hi guys.
I've recently purchased an add-in for Excel 2010 called Image Assistant. It allows you to insert loads of images at once and automatically puts them in the cells for you, which is what I need to create quotes for my business. It was painstaking to go through resizing each picture individually so I thought I'd give this a go...

The demo of the program worked fine, except it restricted you to one picture at a time and I have thousands to go through. It resized the picture great and put it in the cell as I expected.

So I purchased the full product. There didn't seem to be an option to just put a license key into the demo version to make it full, and I was sent a link to download the full version, so I did.

When in Excel, I click the icon in the add-ins window and Excel grinds to a halt. It stops responding instantly and then won't do anything until I force close it, at which point it pops up with "Automation Error" and then closes the program.

I've checked DEP settings, trust center settings, add-in settings. I've tried 'repairing' Microsoft Office in case it was an issue with Excel itself but that didn't work. I've uninstalled and reinstalled the add-in several times and it still freezes every time I open it.

Any ideas? Am I missing something?

Thanks!


- Skye




Edit: Dunno if this is any help?

Problem signature:
Problem Event Name: AppHangB1
Application Name: EXCEL.EXE
Application Version: 14.0.7109.5000
Application Timestamp: 522a4031
Hang Signature: 31f9
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 31f9e303539a7af328185171c0fc37b6
Additional Hang Signature 2: 7c3f
Additional Hang Signature 3: 7c3f7b1030c7fde9bebded79ff37eca3
Additional Hang Signature 4: 31f9
Additional Hang Signature 5: 31f9e303539a7af328185171c0fc37b6
Additional Hang Signature 6: 7c3f
Additional Hang Signature 7: 7c3f7b1030c7fde9bebded79ff37eca3

------

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 14.0.7109.5000
Application Timestamp: 522a4031
Fault Module Name: VBE7.DLL
Fault Module Version: 7.0.16.28
Fault Module Timestamp: 506f83c8
Exception Code: c0000005
Exception Offset: 00003722
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 9398
Additional Information 2: 9398af842d23ca63d3d6f09864806c33
Additional Information 3: 0a97
Additional Information 4: 0a973c5e4cee67cd9bb3dc05ae437270

[Andy Pope]

Have you contacted the supplier of the addin?

[Miss Molko]

I have emailed him but he hasn't replied. Need it to work asap as I have a huge quote to organize, just wondered if you guys had any ideas.

Thanks

[Andy Pope]

Do you have any other addins installed? You could try unloading them and see if the problem persists.

Also the FAQ page on the site suggests reading the readme.txt file for more information on installation problems

[Miss Molko]

The developer replied and I've got it working now.
I'd read the read me file and everything it had said - I'd done.

It was because I hadn't granted access to the VBA project object... d'oh!

Thanks for your help!