+ Reply to Thread
Results 1 to 7 of 7

Excel won't open

  1. #1
    Registered User
    Join Date
    11-12-2014
    Location
    Sacramento CA
    MS-Off Ver
    OFFICE 2016 for Mac
    Posts
    27

    Excel won't open

    Recently upgraded to Office 2016 for Mac version 16.12. Has been working fine until this morning but now won't open. Tried opening the program from the dock and also by trying to open different files but in all cases get an error message "There was a problem and Microsoft Excel was closed. We apologize for the inconvenience." There is a VERY lengthy report, the first page of which is copied below.

    Other programs (Word, Power Point, One Note) are all opening with no problem.

    Suggestions please

    poppi

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_INSTRUCTION
    ExceptionEnumString: 2
    Exception Code: 0x00000001 (0x00007f8a84b6d000)
    Date/Time: 2018-04-20 13:01:24 +0000
    Application Name: Microsoft Excel
    Application Bundle ID: com.microsoft.Excel
    Application Signature: XCEL
    Application Bitness: x64
    Application Version: 16.12.0.18041000
    Crashed Module Name: WLMKernel
    Crashed Module Version: 1.0.0.0
    Crashed Module Offset: 0x0000000000046435
    Blame Module Name: WLMKernel
    Blame Module Version: 1.0.0.0
    UnsymbolicatedChecksum: 5D56FF1FE0E4E708F716BDA6E36A1C09
    Blame Module Offset: 0x0000000000046435
    StackHash: cf4bd9d07c4662ad-dm_0x00000000080882e1
    Application LCID: 1033

  2. #2
    Forum Expert
    Join Date
    03-23-2004
    Location
    London, England
    MS-Off Ver
    Excel 2019
    Posts
    7,062

    Re: Excel won't open

    Reinstall ?
    Regards
    Special-K

    Ensure you describe your problem clearly, I have little time available to solve these problems and do not appreciate numerous changes to them.

  3. #3
    Registered User
    Join Date
    11-12-2014
    Location
    Sacramento CA
    MS-Off Ver
    OFFICE 2016 for Mac
    Posts
    27

    Re: Excel won't open

    Quote Originally Posted by Special-K View Post
    Reinstall ?
    Thought about that but purchased as a download so don't have DVD. How do I access the download?

    poppi

  4. #4
    Forum Guru xlnitwit's Avatar
    Join Date
    06-27-2016
    Location
    London
    MS-Off Ver
    Windows: 2010; Mac: 16.13 (O365)
    Posts
    7,085

    Re: Excel won't open

    Have you tried checking for updates?
    Don
    Please remember to mark your thread 'Solved' when appropriate.

  5. #5
    Registered User
    Join Date
    11-12-2014
    Location
    Sacramento CA
    MS-Off Ver
    OFFICE 2016 for Mac
    Posts
    27

    Re: Excel won't open

    Quote Originally Posted by xlnitwit View Post
    Have you tried checking for updates?
    Will try that when I get home. Thank you

    poppi

  6. #6
    Registered User
    Join Date
    11-12-2014
    Location
    Sacramento CA
    MS-Off Ver
    OFFICE 2016 for Mac
    Posts
    27

    Re: Excel won't open

    Quote Originally Posted by xlnitwit View Post
    Have you tried checking for updates?
    Tried that and it is up to date. Also accessed the Microsoft Office chat but their only suggestion was to check for updates. Also all the on line "suggestions" at Microsoft are Windows based and I am on a Mac so no help there. I am at a loss

    poppi

  7. #7
    Registered User
    Join Date
    11-12-2014
    Location
    Sacramento CA
    MS-Off Ver
    OFFICE 2016 for Mac
    Posts
    27

    Re: Excel won't open

    [QUOTE=Special-K;4885935]Reinstall ?[/QUOTE

    Checked updates and was current. Yried Microsoft chat but they were no help. Finally uninstalled and reinstalled Excel and now it works. Can anyone explain how this happens? Did I do something wrong to create the problem?

    Thank you

    Poppi

+ Reply to Thread

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Excel Hyperlink to open pdf- Error - "No program is registered to open this file
    By laxminarayana in forum Excel Programming / VBA / Macros
    Replies: 5
    Last Post: 11-27-2016, 10:03 AM
  2. Replies: 1
    Last Post: 01-21-2008, 08:07 PM
  3. Replies: 1
    Last Post: 01-11-2006, 05:25 PM
  4. Replies: 1
    Last Post: 01-02-2006, 11:30 PM
  5. Replies: 0
    Last Post: 12-30-2005, 04:35 AM
  6. [SOLVED] Open email windows can't open, excel shreadsheet file .xls ?
    By skiz in forum Excel General
    Replies: 0
    Last Post: 10-02-2005, 03:05 PM
  7. Replies: 1
    Last Post: 07-12-2005, 09:06 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Search Engine Friendly URLs by vBSEO 3.6.0 RC 1