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Pivot Table sort menu jumps to top of screen, tucking itself a bit under main Excel menu

  1. #1
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    Pivot Table sort menu jumps to top of screen, tucking itself a bit under main Excel menu

    When I access it in a Pivot Table, the pulldown Sort menu opens but pops up to the very top of the Excel screen to the point where its close button is nearly obscured completely by Excel’s main (top level) menu bar. Screen shot attached. Running Excel as part of Office 365 on MacBook Pro, 10.14.3 OS (Mojave).

    Tried support but was told—several times—by the support person who answered my chat that Microsoft doesn’t support Pivot Tables. I haven’t a clue why I was told this, but couldn’t get any help from him on this issue other than him saying he’d be glad to give me the number for their “the commercial team” who may or may not be able to help me with Pivot Tables.

    Thanks for whatever help anyone may be able to send my way.
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    Forum Expert dflak's Avatar
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    Re: Pivot Table sort menu jumps to top of screen, tucking itself a bit under main Excel me

    Quote Originally Posted by GilaSki View Post
    Tried support but was told—several times—by the support person who answered my chat that Microsoft doesn’t support Pivot Tables.
    They also don't support macros - I'm not talking about problems with a particular macro, but not being able to create a user form. They just as well might say that they don't support Excel.

    Your problem probably is with Excel itself and not the pivot table. The pivot table excuse is a cop-out on the level one support person at the Microsoft "Help Desk."

    You will be better off presenting this issue to the Microsoft Community. It seems that non-Microsoft employees know more about Microsoft products than their so-called support people.

    But before doing that, try a refresh install on Office. Do the off-line install. The online install uninstalls Office ... and does not re-install it. That should be your second choice.
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  3. #3
    Forum Expert 63falcondude's Avatar
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    Re: Pivot Table sort menu jumps to top of screen, tucking itself a bit under main Excel me

    Hello and welcome to the forum.

    Have you tried dragging the window down?

  4. #4
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    Re: Pivot Table sort menu jumps to top of screen, tucking itself a bit under main Excel me

    FWIW, that doesn't happen to me on Excel 16.22 (190107) with Mojave 10.14.3 (I'm on beta build 3). Also moving the dialog doesn't affect where it appears next time.
    Rory

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