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Attempting to insert hyperlink causes excel to shut down

  1. #1
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    Attempting to insert hyperlink causes excel to shut down

    Hi All,

    When I try to insert a link in an excel cell, the hyperlink window opens and then Excel closes down (Message: Excel has stopped working). Same thing if I attempt to edit existing link.

    Has anyone else experienced this?

  2. #2
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    Re: Attempting to insert hyperlink causes excel to shut down

    I have since tried inserting a hyperlink in a Word doc and the same thing happens (perhaps not surprisingly).

    Not had a problem previously; it seems to have happened since upgrading to Office 365/2016.

    Any help or thoughts would be much appreciated.

  3. #3
    Forum Expert xlnitwit's Avatar
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    Re: Attempting to insert hyperlink causes excel to shut down

    Hi,

    Are you running Windows 10 Creators Update? If so, this Answers thread may be of use- https://answers.microsoft.com/en-us/...5fd06fd?auth=1
    Please remember to mark your thread 'Solved' when appropriate.

  4. #4
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    Re: Attempting to insert hyperlink causes excel to shut down

    Thanks, xlnitwit.

    The repair suggestion did not resolve things but following a link on a post within the thread you highlighted, I discovered that the "God mode" command (.{ED7BA470-8E54-465E-825C-99712043E01C} was crashing the office software because it appeared 1st in the default document folder. Moving it to within a sub-folder seems to have resolved the issue. Yay!

    Thanks, again.

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