i am working in BPO org. my team guys will publish reports to clients using outlook 2007. i want to track output mail sent time and input mails received time and mail sender name.
i was doing it by simply copy the mailbox items and paste in Excel for further analysis(Tracking, team metrics, etc) - it worked well when our team guys publish the report from their mail box.
Now our client want all the mails from one generic mail box. we introduced a shared mail box and instructed our guys to use the same for report publish. now i can track sent and received time
but i couldn't track who send the mail...
plz help me to solve this pblm..