Is there a way to have Outlook automate the following process:

Someone within the company fills out a quality complaint form (preferably located within outlook) and it automatically goes to the quality manager with copies to the company president and director of quality.

If the quality manager decides a return is needed, the form then goes to customer service. then when it return comes in, the form goes back to quality. quality then investigates and either says valid or not. either way, the form then goes to the company president and director of quality for their approvals. from there, back to quality for, um, safe keeping.