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Multiple Email notifications

  1. #1
    Forum Guru Pete_UK's Avatar
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    Multiple Email notifications

    For some time now (i.e. since before Christmas) I have been getting multiple notifications of posters responding to threads that I have subscribed to. At first it was just once or twice a day, and I was getting 2, 3, or 4 notifications of the same response. This last week or so I now find that I'm getting at least 2 notifications of virtually every response, so I thought it was about time I flagged it up here.

    Each multiple notification is timed slightly differently, with 2 to 5 minutes difference between each email. Here's a few examples from today:

    THREAD: https://www.excelforum.com/excel-for...ml#post5783743
    response from jillpnw timed at 17:33, notification timed at 17:33 and again at 17:35
    response from jillpnw timed at 18:08, notification timed at 18:08 and again 18:10

    THREAD: https://www.excelforum.com/excel-gen...ml#post5783747
    response from speedychaz94 timed at 15:52, notification timed at 15:52 and again at 15:55
    response from speedychaz94 timed at 16:16, notification timed at 16:16 and again at 16:20
    response from speedychaz94 timed at 17:46, notification timed at 17:46 and again at 17:50
    three other earlier responses all had a single notification

    Something is obviously wrong, so can someone look into it please.

    Pete

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    Administrator alansidman's Avatar
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    Re: Multiple Email notifications

    Pete,
    Have forwarded this to the Tech team for resolution.
    Alan
    Alan


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  3. #3
    Forum Guru Pete_UK's Avatar
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    Re: Multiple Email notifications

    Thanks Alan. Obviously, I'll keep monitoring it over the next few days.

    Pete

  4. #4
    Forum Guru Pete_UK's Avatar
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    Re: Multiple Email notifications

    For a while yesterday I thought this had been fixed, as I had received 9 email notifications and none of them were duplicates. However, in response to lilsnoop's reply at 16:58 in this thread:

    https://www.excelforum.com/excel-for...ml#post5784147

    I subsequently received 3 identical email notifications, timed at 16:59, 17:05 and 17:57, so clearly it is not quite right yet.

    Pete

  5. #5
    Administrator alansidman's Avatar
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    Re: Multiple Email notifications

    Pete,
    I have asked TT to review again and promptly resolve.

    Keep us in the loop if not resolved within the next couple of days.

    Alan

  6. #6
    Forum Guru Pete_UK's Avatar
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    Re: Multiple Email notifications

    This was still happening over the weekend, with one triplicated notification as well as the duplicates.

    This morning I received FIVE notifications for the response by KatS1987 in this thread:

    https://www.excelforum.com/excel-for...ks-events.html

    and these were timed at 09:19, 09:20, 09:25, 09:30 and 09:30.

    Seems to be getting worse !!

    Pete

  7. #7
    Administrator alansidman's Avatar
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    Re: Multiple Email notifications

    Sent another request to TT. Asked for update.

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