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Tag: sla calculation

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  1. Trying to Calculate SLA on Network days

    Started by H1ghway‎, 01-20-2022 11:51 AM
    networkdays, sla calculation 6 Attachment(s)
    • 364
    Last Post: 01-21-2022 10:24 AM
    by AliGW  Go to last post

    Forum:
    Excel Formulas & Functions

  2. Calculating % of tickets that have been resolved within business hours

    Started by rinkydink‎, 11-22-2021 12:10 PM
    business hours, created time, help a dummy, resolved time, sla calculation
    • 345
    Last Post: 11-22-2021 12:19 PM
    by JohnTopley  Go to last post

    Forum:
    Excel Formulas & Functions

  3. How to calculate SLA (weekends included)

    Started by azzo‎, 07-04-2021 05:04 AM
    excel, excel formula, excel function, sla calculation 5 Attachment(s)
    • 1,744
    Last Post: 07-08-2021 02:51 PM
    by JeteMc  Go to last post

    Forum:
    Excel Formulas & Functions

  4. Calculate SLA with two different working hours

    Started by LienRose‎, 02-24-2020 10:16 PM
    excel, sla, sla calculation
    • 468
    Last Post: 02-27-2020 10:25 PM
    by JeteMc  Go to last post

    Forum:
    Excel Formulas & Functions

  5. [SOLVED] Count Hours between 2 dates

    Started by tacpc‎, 07-16-2019 05:00 PM
    sla calculation, sla< networkdays, time and date formula
    • 388
    Last Post: 07-17-2019 08:04 AM
    by tacpc  Go to last post

    Forum:
    Excel Formulas & Functions

  6. SLA calculation

    Started by Trien‎, 04-17-2019 02:05 AM
    sla, sla calculation 1 Attachment(s)
    • 476
    Last Post: 04-24-2019 08:03 AM
    by JeteMc  Go to last post

    Forum:
    Excel Formulas & Functions

  7. Restrict SUMPRODUCT to a date range to see if a response target is met

    Started by bappy‎, 01-09-2017 05:35 PM
    networkdays, sla calculation, sumproduct date range
    • 568
    Last Post: 01-09-2017 07:12 PM
    by David A Coop  Go to last post

    Forum:
    Excel Formulas & Functions

  8. [SOLVED] Calculating Downtime During Hours of Operation

    Started by Puni‎, 11-24-2014 09:32 PM
    downtime, hours of operation, sla, sla calculation 1 Attachment(s)
    • 12,751
    Last Post: 05-01-2018 11:00 PM
    by cphillippe  Go to last post

    Forum:
    Excel Formulas & Functions

  9. Help needed: Calculating SLA only for working hours

    Started by Elangovan89‎, 09-03-2014 09:40 AM
    sla calculation
    • 1,740
    Last Post: 09-03-2014 09:45 AM
    by daddylonglegs  Go to last post

    Forum:
    Excel Formulas & Functions

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