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Purchased Subscription Points not Showing Up

  1. #1
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    Purchased Subscription Points not Showing Up

    Sorry to post this here but I have attempted to contact the site Admin with no response and I can't access the Moderator list to private message them so...

    I purchased some subscription points on Sept 29 so that I could post on the commercial services forum.
    The points have not been credited to my forum account even though the purchase has been posted to my credit card since Oct 1.

    Can a moderator or site admin help me resolve this issue or tell me why I am not allowed to participate?

    Thanks.

  2. #2
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    Re: Purchased Subscription Points not Showing Up

    We are experiencing this problem due to a server migration. I will bring it to the attention of the admins.
    Jeff
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    Administrator 6StringJazzer's Avatar
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    Re: Purchased Subscription Points not Showing Up

    The developers have told me that this is fixed. Please check again and confirm if it works for you now.

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    Re: Purchased Subscription Points not Showing Up

    The points now show in my account, but I am still unable to post anything in Commercial Services. I get the notice that diverts me to Subscriptions to buy points.
    I will read more FAQs to see if its something I am doing wrong.
    Last edited by Lorch; 10-07-2022 at 09:03 AM.

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    Re: Purchased Subscription Points not Showing Up

    This is the error message:
    Lorch, welcome to the Commercial Services subforum of Excelforum. To be able to access this section, you will need to buy a subscription. Click on this link to do so.
    I go there and its the point buying page...I guess thats the same as "subscription"?

  6. #6
    Administrator 6StringJazzer's Avatar
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    Re: Purchased Subscription Points not Showing Up

    Let me get back to you on this.

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    Re: Purchased Subscription Points not Showing Up

    @lorch This is sorted!
    Please if you can please check!

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