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FAQ - Commercial Services

  1. #1
    Forum Contributor arlu1201's Avatar
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    FAQ - Commercial Services

    There are 3 main roles in the Commercial Services subforum.
    1. Request Originator – The user who asks the question.
    2. Request Solver – The user who solves the question.
    3. Admins – The users who ensure the smooth functioning of the subforum and resolve any issues.

    The following are some questions and answers from the view point of a Request Originator (RO) and Request Solver (RS)

    A. AS A REQUEST ORIGINATOR (RO)

    1. How do I post a question in the Commercial Services Subforum?
    To post a question, do the following –
    a. Buy points using Paypal / Credit card to be able to post a question
    In order to be able to post a question, you need to buy points by making a payment through Paypal / Credit card. You will need to purchase a minimum of 10 points by paying $10. The various options are $10, $20, $30, $40, $50, $100, $200 all valid for a period of 1 month from the date of purchase. To purchase points, go to your UserCP, on the left side under My Account, you will find “Paid Subscriptions”. Click on it. You will see your Active Subscriptions, your Subscription Point Summary and then the option to buy points under Available Subscriptions. Select the $ from the dropdown and click on Order. On the next screen, click on “Buy Now”. This will take you to the PayPal site through which you can purchase the points.

    b. Assign a budget for your question
    While posting your question in the Commercial Services subforum, you will need to specify how many points you will be giving the Request Solver who solves the question, depending on the its complexity. These points will be transferred to the Request Solver once your question has been solved and you click on the “Appreciate” button. If the Request Solver picks up the question and feels that the question has been allotted lesser points than it deserves, the Request Solver will PM you to allot/purchase more points. If there is any dispute, the admins will sort it out.
    The process of creating the thread / raising the question is the same as in the regular subforum, the only addition being the allotment of points.
    Please ensure that the thread is created in the Commercial Services subforum itself. Do not post the question in the free forum as well as in the paid forum. Duplicate threads are not allowed. If you have posted in the free forum and would like to post the thread in the paid forum, then "Report" your post in the free forum (Report icon below the post) and request that we close the thread in the free forum so that you can post the same in the paid forum.

    2. How do I transfer the points to the Request Solver?
    Once you have received the solution, all you need to do is click on the “Appreciate” button in one of their posts and the points that you allotted will be transferred to the Request Solver.

    3. Where can I see the points remaining in my account?
    Go to your UserCP, on the left side under My Account, you will find “Paid Subscriptions”. Click on it. You will see your Active Subscriptions, your Subscription Point Summary and then the option to buy more points if required. The Subscription Point Summary also has the Last 10 Points usage so you can see the last 10 transactions.

    4. How long will it take for my questions to be answered?
    The time for a solution to be provided will of course vary with the complexity of the request, this might be within a day or it could be weeks for a complete 'turn-key' solution. If you feel that an inordinate delay is taking place then advise Admin at [email protected]

    5. What should I do to ensure my question is promptly answered?
    • attach a desensitized sample file to make it easy to see and help
    • allot points wisely. Putting 5pts onto a complex question will lead to delays
    • Respond to your threads promptly, solver's question mean nothing is being done until they are answered

    6. What should I do if my question is not answered?
    Check if the points allotted are low, if it is then increase the points for that query. To increase the points, click on Edit Post (on your 1st post), then click on Go Advanced. You should see the points textbox where you can edit the points.
    If the points allotted are adequate but the query is not resolved, then the amount will be refunded after 10 days of posting the query.

    7. How do i edit or increase the points already allotted to the thread?
    To edit or increase the points, click on Edit Post on your 1st post of the thread, click on Go Advanced, edit the points in the points textbox available.

    B. AS A REQUEST SOLVER (RS)

    1. Who is eligible to answer questions in the Commercial Services Subforum?
    To answer questions in this subforum, you need to be a forum guru, moderator or admin. Only these 3 levels will be allowed to answer questions.

    2. How do I answer questions in the subforum?
    To answer questions in the subforum, you need to open the thread. You will find a “Lock” button next to the Edit Post button. Click on the button and the thread will be locked for you. If after locking the thread, you find that you are not able to work on it, you can click on the “Unlock” button. Each Request Solver can work on only a certain number of threads which will be set up in the system. This figure will be changed based on the number of requests coming through.

    3. What if I am not able to answer a question, even after clicking on the "Lock" button?
    If you are not able to answer the question, you can click on the Unlock button and it will be unlocked. Another guru/mod/admin will pick up the question then. However, please note that if you have provided even a part of the solution to the Request Originator, no points will be credited to you.

    4. What do I gain for answering questions?
    If your answer(s) solves the Request Originator’s question, the Request Originator will transfer points to your id. Once you accumulate 100 points, you can redeem the points for $, gifts or donation to a charity of your choice. The points can be redeemed in multiples of 100 subject to a minimum of 100 points. For every 100 points redeemed, you will receive $75. 25% has been retained for hosting charges and running costs for the website

    5. What if the points allotted are not sufficient?
    If the points allotted to the question are not sufficient compared to the effort involved, you can either post in the same thread stating that the points are not sufficient or you can PM the Request Originator to increase the points.

    6. How can I redeem the points?
    Once you have accumulated 100 points, you can redeem those points by clicking on the Redeem Points link. To find this link, click on your UserCP, then click on Paid Subscription under My Account. On the right hand side, you will see Redeem Points. Click on it to redeem the points.

    C. GENERAL QUESTIONS

    1. Whom do I contact incase of any clarification / dispute?
    If you have any doubts / questions, or in case of any dispute, please drop an email to [email protected]. Since we have 2 admins, if one admin is one of the parties in the thread concerned, the other admin will arbitrate.
    Last edited by 6StringJazzer; 02-02-2021 at 04:02 PM.
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  2. #2
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    Re: FAQ - Commercial Services

    Note: Commercial Services also has a FAQ posted in the forum.

  3. #3
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    Re: FAQ - Commercial Services

    Here is the FAQ linked to above:

    We have an extensive network of the best in the field experts from across the world, who are available 24x7 to assist Excel enthusiasts and beginners with a step by step guidance for all of their big or small Excel problems.

    All you need to do is pay a nominal charge on the basis of the complexity level of your query and once your subscription is activated you can easily attach your Excel File on the forum, which will be reviewed and responded by our experts.

    Our team of professional Excel and VBA users will work with you until you get what you are looking for.


    Points to keep in mind when you want to post an Excel query:


    How to post a question in the Commercial Services Sub forum?
    In order to post a question, you need to buy points by making a payment through PayPal/Credit card/Debit Card. You will need to purchase a minimum of 20 points by paying $20. The various options are $20, $30, $40, $50, $100, $200 all valid for a period of 1 month from the date of purchase.


    Note: Please note that since Indian users cannot use PayPal to make payments they are advised to use Credit/Debit cards to purchase points.


    How does the Point system work?
    Keep in mind that $1 is equal to 1 point, which means $20 are equal to 20 points, $40 are equal to 40 points and so on.


    How to purchase points?
    To purchase points, go to the Commercial Service tab, you will find a drop down list below the price details, click on it, select from the available options and click on the Order button. This will take you to the Subscription page from where you can choose your preferred payment method (PayPal, Visa, MasterCard, etc.). You will be redirected to a secure payment server wherein you can enter your PayPal/ Credit Card/ Debit Card details and make the payment.

    Attachment 490163



    Assign a budget to your question
    While posting your question in the Commercial Services sub forum, depending on your query�s complexity, you will need to specify how many points you will be giving to the Request Solver who will solve your question. These points will be transferred to the Request Solver once your question has been solved and you click on the �Appreciate� button. If the Request Solver picks up the question and feels that the question has been allotted lesser points than it deserves, he/she will PM you to allot/purchase more points. If there is any dispute, the admins will sort it out. Please ensure that the thread is created in the Commercial Services sub forum itself. If your query is not resolved, then the amount you paid will be refunded after 10 days of posting the query.


    Points to keep in mind when you want to respond to Excel queries:


    Who is eligible to answer questions in the Commercial Services Sub forum?
    To answer questions in this sub forum, you need to be a forum guru, moderator or admin as only these 3 levels are allowed to answer questions.


    How do I answer questions in the sub forum?
    To answer questions in the sub forum, you need to open the thread. You will find a �Lock� button next to the Edit Post button. Click on the button and the thread will be locked for you. If after locking the thread, you find that you are not able to work on it, you can click on the �Unlock� button. Each Request Solver can work on only a certain number of threads which will be set up in the system. This figure will be changed based on the number of requests coming through.


    What if I am not able to answer a question, even after clicking on the "Lock" button?
    If you are not able to answer the question, you can click on the Unlock button and it will be unlocked. Another guru/mod/admin will pick up the question then. However, please note that if you have provided even a part of the solution to the Request Originator, no points will be credited to you.


    What do I gain from answering questions?
    If your answer(s) solves the Request Originator�s question, the Request Originator will transfer points to your ID. Once you accumulate 100 points, you can redeem the points for $, gifts or donate it to a charity of your choice. The points can be redeemed in multiples of 100 subject to a minimum of 100 points. For every 100 points redeemed, you will receive $75 because 25% is retained as hosting charges and running costs for the website


    What if the points allotted are not sufficient?
    If the points allotted to the question are not sufficient compared to the effort involved, you can either post in the same thread stating that the points are not sufficient or you can PM the Request Originator to increase the points.


    How to redeem points?
    Once you have accumulated 100 points, you can redeem them by clicking on the Redeem Points link. To find this link, click on your UserCP, then click on Paid Subscription under My Account. On the right hand side, you will see Redeem Points. Click on it to redeem the points.

    How to allocate extra points once a thread has already been Appreciated.?
    If the OP feels that they want to add extra points over and above was was initially agreed to, the simplest way to do this is to start a new CS thread, add the extra points, and mark it for the attention of whomever it was that the OP wished to get the extra points. The other ways of adding points after appreciation are proving troublesome to manage, and dont always work.
    Ali


    Enthusiastic self-taught user of MS Excel who's always learning!
    Don't forget to say "thank you" in your thread to anyone who has offered you help. It's a universal courtesy.
    You can reward them by clicking on * Add Reputation below their user name on the left, if you wish.

    NB:
    as a Moderator, I never accept friendship requests.
    Forum Rules (updated August 2023): please read them here.

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