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Word crashing - Endnote Add-in?

  1. #1
    Registered User
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    02-02-2010
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    Excel 2016
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    Word crashing - Endnote Add-in?

    I installed Endnote and since that time Microsoft Word has been crashing.

    If I open Word, type something, and then exit Word, I receive a message saying that Word has stopped working (after I say no in the save dialogue box).

    I have uninstalled Endnote. I have uninstalled and re-installed Office. I still have the same problem.

    There are two Add-ins:
    Endnote Cwyw.dotm and Endnote Web Cwyw.dotm
    I remove them but they simply reappear when I start Word.

    In Active Applications Add-ins, the Endnote Cwyw.dotm file is shown to be in the AppData/Local/Temp/Endnote/Templates.6500. I have tried to delete this folder - but again, it just recreates itself.

    I would appreciate some help.
    Thanks
    Marketshare
    --
    I am using Vista and Word 2007.
    Last edited by marketshare; 05-07-2010 at 12:40 AM.

  2. #2
    Forum Expert teylyn's Avatar
    Join Date
    10-28-2008
    Location
    New Zealand
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    Excel 365 Insider Fast
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    11,372

    Re: Word crashing - Endnote Add-in?

    uhhmmm, maybe a question for Endnote support?

    http://www.endnote.com/support/ensupport.asp
    http://www.endnote.com/support/entechform.asp

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