Hi I am new to the forum and would really appreciate if anyone can help me come up with a solution to my problem, any and all answers will be appreciated

I receive a pivot table that was made in 2010 Excel however I am using 97-03 Excel. I am able to partially manipulate the fields to see what I want but not all of it. Some of the drop down menus give me check boxes to select so I can view a little or a lot at my choosing, however not all of the drop downs give me the option to do so meaning that some do not have the check boxes to make a selection. Is there something I can instruct the creator of the pivot table to do so I can utilize this function, or is there something I can do as the user?