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Concurrent Calls Formula

  1. #1
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    Concurrent Calls Formula

    Good Morning,

    I need to know the MAX that calls came into my call centre at the same time (Within 30 second range) but also want to include lines being used at the time.

    Data Set

    Column A = Call Start Time
    Column B = Call End Time
    Column C = Call Duration

    So for example

    Start - 08:45:00 -Ends 09:01:10
    Start - 09:00:00 - Ends 09:01:00
    Start - 09:00:30 - End 09:32:00
    Start - 09:02:00 - End 09:02:30

    I want the results to be 3 for the example above.

    Regards

    DJ

  2. #2
    Forum Guru :) Sixthsense :)'s Avatar
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    Re: Concurrent Calls Formula


    A
    B
    C
    D
    1
    Start Time
    End Time
    Call Duration
    Within 30 Sec?
    2
    0.364583333333333
    0.375810185185185
    =B2-A2
    =IFERROR(IF((A2-A1)<=TIME(0,0,30),"Yes","-"),"-")
    3
    0.375
    0.375694444444444
    =B3-A3
    =IFERROR(IF((A3-A2)<=TIME(0,0,30),"Yes","-"),"-")
    4
    0.375347222222222
    0.397222222222222
    =B4-A4
    =IFERROR(IF((A4-A3)<=TIME(0,0,30),"Yes","-"),"-")
    5
    0.376388888888889
    0.376736111111111
    =B5-A5
    =IFERROR(IF((A5-A4)<=TIME(0,0,30),"Yes","-"),"-")



    A
    B
    C
    D
    1
    Start Time
    End Time
    Call Duration
    Within 30 Sec?
    2
    8:45:00
    9:01:10
    0:16:10
    -
    3
    9:00:00
    9:01:00
    0:01:00
    -
    4
    9:00:30
    9:32:00
    0:31:30
    Yes
    5
    9:02:00
    9:02:30
    0:00:30
    -


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  3. #3
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    Re: Concurrent Calls Formula

    Thanks, Now is there an easy formula to find out the max. So I need a formula that will count the MAX occurrences of "Yes" and stop the count once the pattern is broken,

    Example

    Yes
    Yes
    Yes
    -
    -
    -
    Yes
    Yes
    Yes
    Yes
    -
    -

    I want the answer to be 4 as this is the most Yes's without a break.

    Thanks

    DJ

  4. #4
    Forum Contributor
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    Re: Concurrent Calls Formula

    Thanks, Now is there an easy formula to find out the max. So I need a formula that will count the MAX occurrences of "Yes" and stop the count once the pattern is broken,

    Example

    Yes
    Yes
    Yes
    -
    -
    -
    Yes
    Yes
    Yes
    Yes
    -
    -

    I want the answer to be 4 as this is the most Yes's without a break.

    Thanks

    DJ

  5. #5
    Forum Expert Ace_XL's Avatar
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    Re: Concurrent Calls Formula

    With SixthSense's table use this array formula

    =MAX(FREQUENCY(IF(D2:D20="Yes",ROW(D2:D20)),IF(D2:D20<>"Yes",ROW(D2:D20))))+1

    or without the helper column (Col D) use

    =FREQUENCY(IF(A3:A21-A2:A20<=TIME(0,0,30),ROW(A2:A20)),IF(A3:A21-A2:A20>TIME(0,0,30),ROW(A2:A20)))+1

    Confirm with Ctrl+Shift+Enter and not just Enter


    Adjust ranges accordingly
    Last edited by Ace_XL; 01-12-2015 at 07:50 AM.
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