Hello,
So I have data showing the mobile phone use of a business' employees for one month.
The total number of calls made by employees was 1,724
I want to segregate this number into different categories of time for better understanding of the data.
Categories:
1 - 9 seconds
10 - 59 seconds
1:00 - 4:59 minutes
5:00 - 09:59 minutes
10:00+ minutes
So essentially the 1,724 will be split based on how long each of those calls were.
I've had moderate success with the COUNTIFS function, however, the total of the categories equals 1,731 which is accounting for 7 more calls...
I used to format the formulae with ">=" e.g. 1 - 9 sec would be: >=00:00:01 / <=00:00:09
but this returns LESS than 1,724
I'm confused as to what's going wrong? The times I've put in each formula don't seem to "over wrap" each other, yet some calls are counted more than once.
Is there a way to do this without COUNTIFS? Or have I made an obvious mistake?
Any help would be greatly appreciated
Many thanks
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