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Aveage Speed of Answer - Minus Setup Time

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    Aveage Speed of Answer - Minus Setup Time

    Hi All...I have created a table that keeps track of duration for call to be answered from an Alarm Help Line. Using advice I found from other threads on this Forum, I am entering the data (Minutes & Seconds) without entering the colon.
    For example, 3mins 45secs is entered as 345 (Formatting of the cells displays it as 3:45...as shown in a table attached in the spreadsheet which I grabbed from another thread)

    I have also created a column which converts to seconds and have an 'average speed of answer' Cell at the bottom of the table (again, using formatting as gained from the other thread). The curent value of 22 (number of calls will be changed as required).

    All of this is working ok, but I would like another Cell which removes 30secs from the Average Speed of Answer Calculation (30secs being the set-up time for outward dialling in the Alarm Unit...this may change over time).
    So, if the ASA is 3:10...the revised Cell shoud show 2:40.

    I have tried various calculations and formatting...but have not found the magic formula/format. Any assistane would be greatly appreciated.
    Attached Files Attached Files

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    Forum Guru Pete_UK's Avatar
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    Re: Aveage Speed of Answer - Minus Setup Time

    You can use this formula in cell H54:

    =H53-TIME(0,0,30)

    Hope this helps.

    Pete

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    Re: Aveage Speed of Answer - Minus Setup Time

    Beautiful...thankyou Pete

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    Forum Guru Pete_UK's Avatar
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    Re: Aveage Speed of Answer - Minus Setup Time

    You're welcome - glad it worked for you.

    If that takes care of your original question, please take a moment to select Thread Tools from the menu above and to the right of your first post in this thread, and mark the thread as SOLVED.

    Also, you might like to know that you can directly thank those who have helped you by clicking on the small "star" icon located in the lower left corner of any post that you have found to be helpful (not just in this thread - for any post that has helped you). This also adds to the reputation of the poster (the small green bars in the poster's profile).

    Pete

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