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Calculate response time in working hours between two dates

  1. #1
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    Post Calculate response time in working hours between two dates

    Hi - I am new to the forum and hopefully someone can give me a hand...I am trying (in vain so far) to calculate the response time to service calls, based on working hours.

    Basic data I have is,-
    Date call received (DD:MM:YY HH:MM)
    Date call completed (DD:MM:YY HH:MM)

    Working hours are from 08:00 to 17:00
    Working days are all days, so 7 days a week 52 weeks a year

    So, for example a call is logged on 06/06/2012 09:07 and completed on 06/06/2012 11:48 the answer is simply 02:41. Easy, because both start and end date are on the same day and in working hours.
    But, if a call is logged on 06/06/2012 14:52 and completed on 07/06/2012 14:05, I can't for the life of me establish how to factor in working hours and come up with the right answer (which should be 08:13).

    I have played around with Networkdays for ages but as we operate 7 days a week I'm not sure this applies??

    Your help would be greatly appreciated.
    Many thanks,
    Andy

  2. #2
    Forum Moderator jeffreybrown's Avatar
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    Re: Calculate response time in working hours between two dates

    Welcome to the Forum, unfortunately:

    This is a duplicate post and as such does not comply with Rule 5 of our forum rules. This thread will now be closed, you may continue in your other thread.

    Thread Closed.
    HTH
    Regards, Jeff

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